Mary was AWESOME!!! She must have tried at least 10 different pairs of goggles on my little swimmer before we found the right pair. The price was reasonable too!!! Thanks so much California Swim Shop, we will be seeing you again.....
What a great experience, no wonder they have been in business for over 30 yrs. I needed a suit & they showed me several styles that I loved I ended up buying 2. The owner was very helpful. I will be doing business w/them again soon.
California Swim Shop is a great team dealer. Mark and his staff have helped me for the past twelve years with my high school and club teams. We have always received great service in getting suits, warm-ups and gear on time.
Great Experience. Called in the morning inquiring about a swim suit for my daughters swim team. The Gentleman on the phone not only checked to ensure they had the necessary suit in the size needed in stock. Not only did he offer the price but told me what the final cost with tax would be as well. I indicated I'd be down in a bit... he had the suit ready for me when I got their. Overall it was a Great Experience :o)
Worst Customer Service Ever - & NO product!.
I own a small business in Carmichael and I do everything I can to support other local businesses, however, I will NOT be going back to this business!
I ordered a pair of prescription goggles for my daughter who is legally blind in one eye so she could see on our vacation to Cozumel. They quoted me 5-7 days. After multiple phone calls to the Swim Shop, they told me that there were 3 shipping errors and that I would not have my daughter's goggles after waiting almost 30 days. The man was rude on the phone, offered no empathy for the customer, told me it was not "their fault" for the shipping problem (3 shipping errors) and would not give me a pair of cheap $18.00 goggles in exchange for the bad transaction or even offer a discount.
I then called NorCal Swim Shop in Roseville where they offered excellent customer service and were able to make custom goggles on site. Do not shop at California Swim Shop - go to NorCal Swim Shop instead - their number is 916-771-7946, 120 Sunrise Avenue, Roseville, 95661. You will not be disappointed!
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