A HUGE Thank you to Sharron at Wig Galleria. I was beginning my chemotherapy and wanted to make sure I was prepared. My first visit in I bought 3 wigs and have returned several time for a trim and to buy more wigs. I am up to 9 now and will probably need just a couple more to get me through this. I am sure I will have no problems finding yet another cute style. Thanks again Sharon for making me laugh and picking the best styles for me. I will be back!!!
I don't normally write reviews on business good or bad but felt I really needed to do this as a consumer. I live in Nevada and there are no wig stores that can provide what I am looking for so I began my search on line. Wig Galleria came up during my searching and I dug deeper and was very concerned with some of the reviews I was reading since it would be over a 2 hour drive to get to their location I did not want to waist my time or gas. So I called them on Saturday to confirm their hours and also to ask some questions as to their stock. The young lady who answered the phone was very polite and answered all my questions. So Monday I headed out to the store. I was promptly greeted when I entered the store and when I explained I was coming from Reno the young lady remembered she had spoke to me on the phone and thanked me for coming to the store. So our mission began I was not sure of what I wanted to do if I wanted to just stay grey like my own hair or step out of the box. We picked several out and I began trying them on. I found several I liked the woman who also helped me out with the long multi colored hair had so many good words of advise. So to wrap up this story I left with 3 wigs all very different in color and style and will most definitely recommend this store to everyone it is worth the drive and the ladies who work in there stay on their toes making sure no stone is left unturned when a women wants a wigs. Thank you ladies and I will be back for sure
Thank you Sharon at wig galleria. You are the kindest and most generous person . I took my 24 year old daughter there to buy her a wig because she is undergoing chemotherapy and loosing her hair. Think of how devastating at such a young age. She found just the perfect wig there after looking at many other wig shops,which seemed to cater to older clientele,. We walked into the shop and was pleasantly surprised to see so many to pick from lots of long hair and more current styles. So we ordered her style and when she came in to pick it up, Sharon had two of them there for her. She gave her the second wig and said it is hard to get along with one wig when you have to where them all the time. We could not afford to buy her two--- So thank you again Sharon, for you kindness.I would suggest no one go anywhere else than Wig Galleria for there wigs especially if you want a lot of cool new styles to choose from.
HORRIBLE Customer Service.
The RUDEST sales staff I have ever come across. BIG sign in the front "Right to Refuse Service" - is very off-putting.
Went in to try on some wigs - and they wanted to charge me a $50 consulation fee!! $50 to try on their products is a ridiculous amount. Who cares what reason I have to try on the wigs, it's none of their business anyways. A good sales model always tries to get the product into the hands (or, in this case, on the heads) of your customer. If you're a good sales-person, you can work with ANY reason and convince your potential customer that they need your product. I understand wanting to discourage people from playing with the wigs, but to demand a reason and then charge and exhorbitant price to sample your goods because the reason isn't "legit" enough is discrimnatory.
DON'T BUY HERE!!!! They'll treat you like SH**!
I hope they read this review! I called two other places - one in Roseville, and the other in Sacramento - and BOTH places were kind, encouraging, and said "COME IN!" and there were no "consultation" fees and better yet, no QUESTIONS or suspicions.
WIG GALLERIA: Get out of the Wig business. Get into the mail-order business since you don't like people touching your merchandise.
I am posting this review on multiple sites to discourage customers from patronizing a store that discriminates and has an unsympathetic attitude toward clients that may be facing a truamatic and scary future. Who the hell are they to judge?
Correct Phone Number is 916-722-1813. There has been an error as of 10/7/2011 in the publishing of our phone number on line. Please contact us at A Wig Galleria at 916-722-1813. Sorry for any inconvenience. We look forward to hearing from you. Our hours of business are Monday - Saturday 10:00-6:00
Wow viktoriya1991 I am shocked. WOW!! This is so far from the truth as to what had happened. I was the sales person who sold this wig to her and from the moment she came into our store on 8/31 she was greeted and helped to find what she was looking for. She came in looking for long human hair but it was explained to her that our shop is all synthetic and we could order human hair but only had some samples to show her. At this time I showed her the new heat friendly synthetic that has a beautiful hand tied top and lace front making it the most natural look available in synthetic hair. She tried it on and loved it and it was also more in her price range not as expensive as the $2000 human hair wigs. We decided on a color together and it was ordered. She picked it up on Tuesday 9/6 and loved it when I put it on her. She was given all the care instructions and also the hang tag that was also very specific to say it was a synthetic wig. She did explain how she loved the long hair and with no bang and if she needed any trimming done she would come back. Then on Saturday 9/10 she returned causing a very loud scene in the store stating she was lied to and the wig she got was synthetic. We already knew that and offered to speak to the owners and find out how they would like to handle this situation to the NO refund/return policy that is governed by the health department for the public's protection. Another employee did go ahead with the refund to try and calm the situation down at this time we were only hoping for the police to show up due to she was screaming out of control and threatening us. Not sure if the police were really on the phone with her but at NO time there was ever any threats made to her she was asked several times to leave the store as well as even after her refund was given she refused to leave making even other customers uncomfortable and fearful. We have never made the claim we order human hair from Europe no did we sell her a wig with any other intention except to sell her a synthetic wig she could afford and still met what she was looking for. On a side note the wig was in a bag and after she left the wig was taken out of the bag and she had it cut it up to be completely different than the intended style to include short bangs even after she stated from the beginning she didn't want bangs. This is just to let shoppers know this was a very irrational customer and we have never misrepresented our product. We are a store with hundreds of wigs being synthetic and we are very happy to help with all your needs. By the way the truth should always be told especially when there are witnesses to antics of individuals.
Thank you Wig Galleria. What nice ladies and a wonderful selection at this store. Spent all day Saturday shopping for a wig at other wig stores trying to figure out what wig I would even consider settling for. Walked into wig galleria today and spent over 2 hrs trying on so many lovely styles finally had to choose between 4 that I absolutely loved and decided on 1 for now but will be back for the others. The ladies were so patient and helpful. They suggested styles to me I never thought I would pick for myself and they were all perfect. Thanks again for being so kind and patient and with your help I know I will be fine when all my hair falls out due to cancer. Oh and PS the choices in had scarfs and hats was fantastic and so many cute styles to choose from. I will return.
LIARS- ALL SYNTHETIC HAIR. I was told that all there hair was European. After ordering the one i liked, i finally got it only to find out that it was synthetic hair. I went back to the store to ask them why they lied and they denied everything. As i was trying to get there information, one of the employees flipped out, grabbed my bag and keys and threw it out side. She would not stop yelling at me, so i called the cops because i was feeling endangered by her yelling in my face with a pen in her hand. As soon as i started talking to the dispatcher they decided to give my money back. I am still shocked at everything that happened and i just want people to know that the hair is not real but in fact synthetic. BE AWARE
Love this Place. I have been a customer of this shop for well over 20 years. Each and everytime I am in the shop I am so empressed with the empathy and compassion they show all people. For example I was in the shop last week and there was several people trying on wigs but one couple stuck out and she had been recieving treatments and her hair had already fallen out well to make a long story short this lady was able to be shown wigs just by looking at her driver license picture. She had found the perfect wig color and style. She was so thankful and mentioned she went to another wig store and was absoulty disapointed in the selection. I love going in this shop for my wig servicing and also when I am ready for a new wig the owner Sharon knows just what I want and always has them ready to go for me. If you want a fun enviroment with understanding and compassion this is the place to go
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