Guns >Gun Room Shooting Range
Very poor customer service. Was asked to leave the range almost an hour before closing because they wanted to close up early on a Saturday night.
It amazes me how GR gets such bad reviews. Have shot at many ranges and the Gun Room is a bit above average for an indoor facility. Possibly people get their ego's hurt because there is a prominent sign at the stating that if you do not act in a mature manner, you can not shoot there? All ranges enforce similar doctrine although they may not state it outright.
As to the store, yes they are a bit overpriced. There is a fine selection of O/U, pump and auto shotguns. Their rifles are mainly bolt action types intended for hunting. They do not carry assault rifles which seems to infuriate some people, not me...
A couple of times I have wanted a firearm which RC was out of but was in stock here for just a few bucks more. In those cases the GR got my business. I have always been treated courteously by the employees, possibly my positive attitude was returned in kind???
There is the old Winchester range which has limited gun sales and a nice simi-outdoor range. But RC, or the other places which have a large stock of firearms have no range whatsoever!!!
disclosure: Am not an employee of the Gun Room nor can I even tell you who owns the place. Belong to a local gun club that is quite large and offers a variety of shooting venues. Have shoot handguns competitively at numerous ranges. Have taken quite a few classes and seminars, safety is always the paramount aim. Have never been thrown off a range for miss conduct.
Public ranges are a dwindling resource. Appreciate them while they are still here!
Poor Customer Service.
Ok just went back to this place after 1.5 years. I thought it would have changed, but no. The same unprofessional staff as before both range and retail store. Not sure why this place does not hire people who if don’t have good knowledge of guns (does not matter to most Americans, 66% of us own more than 3 guns) should at least have good customer service skills. Year and a half ago when I left this place I left it for the same reason poor customer service looks like they have not learned yet. Overall the range setup is good, since it has the targets you can manually set distance on other than that other ranges in the area have much better customer service and are much more professional. If a business claims to be a retail store it should have the same up keep (staff, customer service etc.) as all other retail businesses in the area regardless if you sell guns or car audio.
Some suggestions in case owner/management is reading:
-Instead of saying peoples names and not being able to pronounce them correctly and acting like you could careless how it is pronounced how about handing out customer numbers like auto shops and other business establishments do.
-Hire a more diverse staff (age, gender, civilian, x-military and ethnic).
Gun Ranges. I am new to the area and was looking for an indoor range. I read the reviews on this site and some othersbut wanted to see for myself. I went to The Gun Room and a few outdoor ranges as well as Cordova. I was impressed with The Gun Room facility but not with the staff or the condition of the rental guns, they are not well maintained. I liked Cordova. I ws also really surprised at the price of things in the store at The Gun Room but since I only recently moved to California I don't know if that is in line but the reviews all say they are overpriced. Is there a better place to purchase guns, rifles ammo etc? thanks jf
Not Great The Gun Room. Not a friendly enviroment. To pricey as stated in other reviews but I am willing to pay a little more when a place is convneint and has good staff and good products but I have had nothing but trouble with the gun I bought. No one will back the product. When I went back after a week of owning the gun I was not treated the same as when I was spending money that's for sure!!! Basically I was told to bad! I ws referred to the manufacturer who said the store should back it.....well I finally had to spend dollars to get it fixed what a rip off!!! Buyer beware!!!
The Gun Room EG. Ca. Hey Stephen who you friends with?? This is not a friendly great place to shoot or to purchase!!!!! They are rude and they act like know it all snobs with not as much knowledge as they think, overpriced and some of the behavior of the bosses and staff that I have witnessed is beyond unprofessional! Gun gods is who they think they are...My experience was bad with rude customer service and a I don't give a sh-t attitude. I wish I could say one thing nice, oh yeah it's a nice facility but that's all folks! I was going to make this my place to shoot and even encouraged friends to go there but when I was treated so poorly and then one of my friends had a similar experience I decided to look elsewhere for shooting and buying gun products. I really enjoy shooting and this would have been cool because it's indoor and close but it just is not an enjoyable place to go!!!! The facility does not make up for bad customer service and the arrogant attitudes!
Great resource and store.
Having personal safety uppermost in mind, I did not want to select just anywhere for expertise, practice skills and equipment to keep safe.
Due to the extraordinary care and expert advice of the Gun Room staff and management I am not only a happy customer, but also a far more prepared citizen when considering home and personal safety.
Even one of the owners of The Gun Room made special efforts to facilitate my learning not only the commonplace skills but also the reasonable thinking and discernment skills so important in responsible firearms handling.
The retail store is excellent and every penny I spent on equipment and supplies has been well invested. I do not expect great advice and seasoned wisdom to come to me for free. I expect a fair price for materials will be accompanied by insights seldom available in discount or online resources. The Gun Room has never disappointed me and sets a standard I applaud.
Their range is reasonably priced and kept very pleasant for my practice needs. I like the other clientele and notice that the range management carefully monitors us all to maintain a friendly and safe experience.
Oh, I wandered many weeks and months looking and listening in over a dozen local shops and ranges to conclude the search for the two best firearms resources.
The Gun Room in Elk Grove is a five-star site in my book!
Most over-priced place in town.
Firearms here are 10-20 percent higher than anywhere else. Wouldnt be a big deal if the staff was helpful in anyway...
Range is nice, staff is always professional, however they do not take care of their rental pistols. I rented a SIG P229, and wondered why such a great reviewed pistol was shooting so terribly. I pulled the slide back, put my finger in there only to find my finger caked with residue. Like a thin layer of frosting.
They have little knowlege of what they are doing and selling. Had to return all products purchased due to sizes. Management is extremely rude and inappropriate! Had to wait over 25 min for a return "check" because they do not have the tech to credit back my credit card.
AVOID AT ALL COST!
If looking for quality go to the Outdoors Sportsmen in Stockton!!!!!!
Customer service is horrible. The management treats its employees and customers with disrespect. If you have a question they look at you like your an idiot. Prices are ridiculously high!
I purchased a pistol from here and they sold me a expensive model, but when I picked it up they gave me a lesser valued model. I confronted them about it and they just told me the model numbers mean nothing. I was told "We just pick a model number to fill in the paper work. The model number makes no difference". I thought I only paid about 1% over msrp, but after the gun rooms shady acts I over paid by more than 20% over msrp. I asked them if this is their normal practice of over charging and the answer was "Yes". I received the same answers from 2 different employees/management.
I have contacted DOJ to expose the bad business practices of this place. So make sure you do your homework before you purchase here so you don't get robbed like I did. And be sure you actually get what you paid for!!!!
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