03/18/08

The Customer is NEVER Right

by YourLastChance

The hostess working there on Sunday morning was such a beeeeeeyaaatch to me that I almost wrestled her to the ground and pounded her face in. She needs a serious lesson in customer service. I will never again step foot in this restaurant or recommend it to anybody that I know.

We had to wait 30 minutes past our supposed reservation time, were seated at a tiny and dirty table, and when I told her we moved outside (which is an option she gave us) was challenged by a bitchy little attitude. She told me that keeping the tables clean was not her job. Wow!!!! I just couldn't believe it. Not once did she say "Oh, I'm sorry about that", or anything that any other normal restaurant employee would say. She just looked at me like I was crazy for even telling her. Then she looked at the other hostess like I was there attacking her when all I was trying to do was tell her that we were now sitting outside. I told her she wouldn't last at this job another month with customer service skills like that. Then she said "Why are you attacking me?". I'm not, I'm here to have Sunday Brunch you crazy little girl!!!!!

Don't even bother with this place. It's dirty, the service stinks and the food isn't even worth the hassle.

• Cons: The service is horrible and the place is dirty

11/09/07

Bad customer service!!

by prettyinpink0930

My lovely boyfriend decided to take me out to a nice romantic dinner for my birthday to the Cliff House. As we pulled up there were customers standing outside that just finished their dinner, and inside there were still customers eating. Closing time was in 30 min. So they were open right? As we walked up to the front counter there were two ladies standing there, and one rolled her eyes as she looked at the clock and huffed and puffed with a bad attitude. She didnt know I saw her do that. Then she proceeded to ask if we wanted to eat!..And said 'well u know we are closing in 30minutes' and she proceeded to make other excuses of why we should leave. At that point I didnt feel safe eating there knowing this nasty old woman would be serving our food. So we just left. We will never go there again. The customer service skills are well below par!

10/21/07

Avoid altogether

by rlapin

We took our parents here to Sunday brunch for their 63rd Anniversary. The restaurant and parking area was packed so we thought that was a good sign but apparently there are alot of people who have very bad taste. The food is awful. The presentation is not very good either. AND NOT CHEAP. We were seated next to window to look out onto the water which was the only good thing except it was in the bar area. We requested outdoor seating but they could not accommodate 7 people outside. The Radisson brunch is a much, much better option.

• Pros: the view
• Cons: awful, awful food