11250 Pyrites Way, Rancho Cordova, CA | Directions 9567038.615291 -121.264188
They treated my pool like it was their own – I had five companies bid for my replastering job and only one -- Premier -- didn't occupy my time by trash-talking the competition. I was amazed at how petty and unprofessional the others came across by comparison to Mike Strassberg, my Premier rep.
When the demolition of the old surface began, I was blown away at how much work Miguel was willing to do on my behalf. At every turn, he identified extra tasks I didn't know to ask for but that greatly improved the outcome and appearance of my pool. None of this resulted in extra expense, but they all meant extra work for Miguel, which he did happily.
Rick's plaster crew kept up the hot streak. As soon as he saw the pool, he identified two or three things that would make the final product better looking. He got right to work on these without me having to ask or pay extra. Watching that crew work was inspiring... six guys coordinating their efforts to create beautiful, smooth plaster and taking genuine pride in their work.
Now I'm in the service phase. Premier's reps are again finding tasks and tweaks I didn't know existed and performing them, all for the previously agreed price. When I had a question about brushing the pool, Mark picked up the brush and showed me instead of answering the question and moving on to the next stop.
At every turn, these guys have worked on my pool as if it belonged to them and they want it to be perfect. There have probably been 10 occasions when things seemed fine to me, but Premier found a way to make it even better. They understood from Day One that while this wasn't a huge job for them, it was a very big deal for my family and our budget, and they've treated it like one.
I'd recommend them to anyone, anytime.
Premier Pools - Couldn't be happier – WOW...What can I say about Premier Pools. We started our pool construction on March 8 and it is being filled with water today. How fast is that. We dealt with Michael and Tina Anderson from the beginning and have been extremely happy since day one. Everyone at Premier has been helpful and followed through on everything that was promised and more. Michael and Tina have been to our house a couple times per week to make sure everything was done as they designed it. Michael and Tina also saved me a lot of money on the whole project with using Premier.
I met with over 5 pool companies and truly feel that Premier builds the best pool. Our neighbor is also installing a Premier pool at the same time and is extremely happy as well.
The end result is a beautiful pool that far exceeded my expectations thanks to Michael and Tina. I would recommend Premier Pools to anyone, in fact I have already recommended them to several friends.
Beautiful Pool – We want to thank Premier Pools for the beautiful pool that they built for us. Everyone that was involved was wonderful and we can't thank them enough.
Do Not Use Premier – So where do I start?
If you get Brian, the owners son, as a sales person - ask for another. He is an arrogant used car salesman. He left items out of our contract that he said were in it and even noted the line items as if it was included but at the end it wasn’t.
On the day of the dig Brian kept telling his guys to go deeper and deeper, 5ft lower than what we agreed upon when we signed the official contract stating this will be the elevation/location of the pool. We kept telling him to stop, along with our landscaper, and he wouldn’t stop. He did this so he did not have to do engineering behind the pool. This cost us an additional 5k later in a 5ft high retaining wall.
Don’t expect them to help you after you sign the contract. After you sign you’re nothing to them but a number. Brian would not return phone calls and even several employees at Premier itself complained about him to me. It’s sad when those you work with side with a customer they don’t know.
The plans were not kept in sync with the work that was done. Due to this and Premiers’ poor customer service, almost a year later we finished our final inspection.
The people who came were specialized but our rep Brian never communicated anything to them and no one had any idea what was going on. So I took over often times and had to stay home more to manage his project. For example, we had an upgrade to add one more pool light. The independent guy came out while we were not home and placed it 6 inches from the other and pointing in the same exact direction. Now what is the point of adding a light and pointing it in the same spot in the pool? This guy clearly has no idea what he is doing.
Bottom line, they will give you the lowest price in town. But trust me you will pay in the end by either additional expense from them cutting corners or pure frustration.
All around good service and quality pool experience – Had a great experience working with the designer and sales guy, Zack. Not only was he able to tell us all our options but was able to give us the pros and cons on each. Putting in the pool was easy and a straight-forward process.
Premier was able to design and build our pool quickly so that we could use it before it got too cold---a huge plus with my kids!
Our pool came out better than we envisioned and would recommend them. We are looking forward to getting a full summers use this year and for many years to come.
Suspicious reviews – I called them out to bid on resurfacing my pool and the sales guy, Tony, seems great.
When checking out their reviews here, I noticed there are 16 glowing, five star reviews within two weeks. Seems suspicious to me. I'm inclined to place more reliance on the negative reviews.
We'll see what the bid looks like before making the final decision. Thanks to those who alerted me on what to look out for.
Very happy with Pool – Monica was very good at keeping my expectations realistic, and keeping me in my budget. She informed me of all the items that could raise the cost of pool before hand ie-access to backyard was very narrow, so longer dig time could and did happen. The drainage system would not be included. The end product is a pool within my budget, that I really like.
The landscaping company that works with Premier-Earthscapes did good work, it would just be best to follow that very wise rule-get it in writing. There was a disagreement on additional landscape work to be done. With Monica's help, they came out and completed the work as promised-and did a nice job.
Do Read. – Well its simple: People are too dumb to know the difference.
Example 1: Clearly you have a company on here such as this one who obviously posts reviews for themselves, beautiful ones might i add, to try to push down the real ones. (Heres a quick way to find out if they are fake...if the person reviewing, all have one review... for one single company. hmmm coincidence....probably not! "Better get right on that one Janice" said the owner of the Sacramento Division)
Example 2: You let sales people sell you on products you know nothing about except the price LOL ROFL WTF. If you dont have a conversation with the person making the decisions, writing the contracts, even showing up to your job every single day, then you will probably will get screwed. No fault of this company (well technically when they decided to separate the owner away from being the sales person), but in reality they would rather spend more time optimizing their rankings HERE then create a system of checks and balances from the customers mouth (aka the sales persons empty promises) to the contractor performing the work.
Example 3: IF you are looking for only price...and price alone, then by all means find the slimiest company who would agree to put the worst materials on your property.
Bottom line it takes all kinds, its just unfortunate that we all expect the best out of the world and we get companies and customers like you all: Buying and selling crap.
Amazing Job at a Great Price – They finished the job on time and on budget.
Fantastic Job – After retiring from the california state board of contractors, I knew Premier would be building my pool. Michael Hutton lead me through the entire process, he even designed a one of a kind water feature, that transformed my backyard into a one of a kind backyard paradise retreat.
Thanks for a job well done! W.W. Sacramento, CA
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