Bridal Mart Factory Outlet & Wedding Mall of Sacramento
Rancho Cordova, CA 95670
Phone: (916) 635-9333
User Reviews for Bridal Mart Factory Outlet & Wedding Mall of Sacramento
09/27/2008 Posted by newnorcal
I ordered a dress from Bridal Mart 10 months before my wedding. I was told it would take 4-6 months for the dress to come in...no problem. After 5 months I had not received a call so I decided to call them and find out about my dress. The manager told me that I had cancelled my dress! I knew I had not and asked her for evidence. She tells me that she remembers my voice (from 4 months earlier!!!) When I asked what my options were, knowing they had sold my dress to another client, she was rude and hung up the phone on me! After calling many times I finally was able to speak with her again. I was told there were no options and I was out of luck. She also refused to give my deposit back that I had put on the dress. It took 4 more months, many phone calls from my brother (a lawyer), and meetings with the CEO just to get my deposit back. I had to quickly find a dress from another store to add to the hassle of it all. I strongly recommend that you do NOT go to Bridal Mart if you are looking to be treated with respect. The worst experience of my wedding planning!
Pros: NONE
Cons: Horrible customer service, no respect, disorganized, rude
09/18/2008 Posted by loll
I went to Bridal Mart and had a wonderful experience. My consultant was Yvette and she was amazing!! I had never tried on gowns before , so I had no idea where to start. She helped me find wedding dresses that really suited my body type. I finally found " THE DRESS" thanks to Yvette's help. I was able to put it on layaway for a small deposit. I will be coming back with my bridesmaids to order dresses. I highly recommend going to this store because they have beautiful dresses and great customer service.
Pros: Large selection and geat service
Cons: Open earlier during the weekdays.
Users Like You Also Viewed
Miosa Couture
1125 J St
Sacramento, CA 95814
