Toys R Us

Doesn't Recommend

cfam

Joined 3 years ago

Does not stand behind their product. WORST customer service. I am extremely unhappy about the return policy that theToys R Us Roseville, CA store #9580 has with "LAST ONE NO BOX" items.

We were going to purchase a Tony Hawk 16" bicycle for $99.00 (+ $10.00) assembly fee for a "LAST ONE NO BOX" item, however the Sales Associate said that we would be UNABLE to return the item to the store if it was defective or if we had any problems with the bike (EVEN if we returned the item THE NEXT DAY) UNLESS we purchased the $12.99 15 Month Replacement plan. That is absolutely ludicrous. I can understand if they discounted the item, however they were selling it to me at FULL PRICE PLUS the cost of assembly ($10) for their display item and on top of that they wanted to charge me an additional $12.99? I wasn't asking for anything more than what their policy states (90 days to return the product).

They are OVERSELLING their customers. Truly an act of bad sales practices. I will be taking my business elsewhere.

Recommends

furnitalia

Joined 5 years ago

Test. Best toy store in Sacramento..Best toy store in Sacramento..Best toy store in Sacramento..Best toy store in Sacramento..