11/28/06

Absolutely amazing in every way!

by mrskristlejones

My husband and I were married at the Sterling Hotel in February and also stayed in the Huntington Suite that night. I cannot express how wonderful the ENTIRE staff was to us! From the wedding coordinators to the front desk to the waitstaff--everything was like a dream come true. The morning of my wedding, waitstaff ordered champagne up to my room and that night, we forgot to pack toothpaste and the front desk went to fetch some and bring it to us!!!

I truly cannot say enough wonderful things about this place. If you are thinking of having your wedding here or even just staying for a night or two, we highly recommend The Sterling.

• Pros: ambience, service, hospitality, location
• Cons: none

09/05/02

Not So "Sterling" Experience

by ssssilly

My wife and I stayed at the Sterling Hotel on our wedding night. We were extremely disappointed in the service we received. The employees were slow, unprepared, and in one case totally inept. One of the employees even took our personal information (from the guestbook, we assume) and called us at home after our honeymoon to see if we wanted help planning our personal finances. (This was noted in a letter to the hotel manager, which received no response.) Needless to say, we were extremely displeased.

• Pros: Location, Architecture, Room
• Cons: Employees, Employees, Employees