07/01/09

Overcharged & Creepy Attitude

by lcar

Stopped to get 2 brake light bulbs. They put the bulbs in within 5 minutes and said it would be $25.00. Usually even full service dealers install the bulbs no charge. Felt stiffed but I just wanted to get out of there. Tried to pay with cash. No luck. They did not make change. Walked across the street to get change at a restaurant. Came back and they gave me an invoice for $25.88. Still they could not make change for the 88 cents. Asked if $25.00 would be okay. They accepted but when I asked for a paid receipt, they just handed me the invoice. I asked them if they would stamp it paid in full. No stamp. Suggested that they handwrite paid in full but they just wrote paid $25.00. I asked if they would sign it but when they signed their name, they immediately crossed it out. Left a bit creeped out. Most consumers would expect a paid receipt when paying cash. I do not know why this was such a big deal for them. Made me feel that I could not trust them. I sure would not go back again

11/22/06

Most trustworthy mechanic I've ever met.

by scarden

John -- the owner and lead mechanic -- is both extremely knowledgeable and ethical. I was referred to John six years ago by a friend who had moved to Sacramento from Florida and whose truck had saltwater damage to its entire exhaust system. To make a long story short, John's estimate for the parts cost was spot on, his work was first-rate, and he even finished the job early. To top it off, the final bill reflected the fewer labor hours, coming in 20% below the already competitive estimate. I don't know about you, but most of my experience tells me the typical mechanic would hold the car for the extra time rather than lower the bill.

I've now taken four different cars (BMW, Chevy, Honda, & Subaru) to John for maintenance and service, and can say without hesitation that he goes the extra mile. He's consulted/advised by phone on new purchases and is always ready to provide inspections to ensure you're making the right decision.

The only downside to using Auto Express is the garage itself. Specifically, parking and access to the lot is sometimes challenging, and the shop is not the most pristine. This is a working garage, so expect to see some dirt/grease.

• Pros: Ethics, knowledge, service
• Cons: Appearance of shop