WORST SERVICE EVER. THE OWNER WAS VERY VERY RUDE.
shady. i recently, maybe 6 months ago had bugformance sacramento put a clutch in my 70 volkswagen, several weeks later i noticed that my engine was leaking too much oil, i hired a mechanic to help me take out the engine and check for the oil leak, the main seal was leaking, looking at the bolts on the flywheel, were all rounded off, badly, the gland nut too was rounded off, they had charged me almost $30 for a new gland nut, the throwout bearing was completely shot, oh, $58 for a new throwout bearing, what's going on here, can not recommed this shop.
VW Customer Service. I've been in twice to buy parts and called for help a couple of time. Every time I have to deal with these counter people I end up with the same feeling....how is this business still around? Poor customer service, they act like they never have time for you, and recently I called about a cooling tin question and the guy had no idea what I was talking about...pretty sad. I wish there were more VW places around so I didn't have to buy online.
I've been going there for over half my life.. This place is great. I've been going there since I was 17. The guys are great and the guys who have been there for a long time always remember my name. Concerning the negative comment, you have to understand that they are a business first and foremost and you buying the wrong part and then bringing it back to change it out is not how a business works. Being a whiny little pot-head is no way to go through life. You have to accept a little responsibility for your actions. You probably deserved to get your ass kicked.
Stay Away from Bugformance.
Employee told me to come back after work for a fight.
REALLY!!!!!!!!!!! That's how I was treated for not wanting to exchange and pay almost double for the part I needed.
Horrible Store!!!!!. I agree with previous shopper, the older guy that messes up his hair trying to hide the fact that he is going bald is mean, unprofessional and arrogant. I had my kids with me and he was using horrible language with no concerns whatsoever. I will never spend any money in that store ever again and I don't recomend anyone else to. Return policy or lack there of I should say is extremely flawed. I don't know how they run a business like that. Maybe that is why they almost went under a few times.
This Really is a superstore. .I am restoring a 1971 super beetle convertible for my wife and Bugfomance has been great. They have given me a ton of tech advice and made it much easier. If you are looking for vdub stuff parts or service they are awesome
Previous poster must of went to the wrong store...This place is the best in town for vw parts. Great parts, Great people. Prices are the same as online -shipping. These guys take the time to get to know what the problem is to advise the best solution. Great vw guys if you ever have a problem.
THEY ARE VERY RUDE! THE BIG GUY WITH BLACK MESSY HAIR IS A D*CK. THE GAY GUY RIPS PEOPLE OFF IF HE DOES NOT LIKE YOU HE CHARGED ME 40.00 FOR A THROUGH OUT BEARING.
THEY HAVE A LOT IN STOCK BUT ITS PRICED HIGH. TRY CB PERFORMANCE.
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