06/07/09

Worst customer service

by coins77

I ordered a cake for my husband's party. I went in Wednesday to order a cake with cream cheese frosting, as that is his favorite. The person who helped me was lovely and took the order, albeit he was new and had a difficult time. This was not a problem.

When I picked up the cake, it was very, very dry with buttercream frosting (which my husband really doesn't care for). I called and informed the manager/owner of the error. I was willing to come in and get a different flavor of cake with cream cheese that he had available and was also open to any other solution he could offer. Instead, he literally screamed at me on the phone, telling me I had insulted him for not liking buttercream. He admitted his employee had made a mistake but then said I should have filled out the form myself and he makes "the most perfect, beautiful cake in the world...it's award-winning cake." He continued to tell me that I was a terrible person, that he made perfect cakes, that I was against his race (he and I are, in fact, the same ethnic background), and that I did not deserve to eat his cake. I was shocked and told my husband.

He went in to the diner to take the cake back and get the refund. He calmly talked to the owner who proceeded to yell at him in front of other customers. Several customers were looking to purchase wedding cakes from this establishment and chose not to after hearing the over-the-top, horrific things that were said. One man thought the owner was going to physically react to someone and started to call the police. (My husband also went in with his mother and the owner yelled at her as well. She was just standing there).

I will not ever return - there is no reason to be treated that way by anyone, let alone as a customer. If you eat here, know that it is as is -- do not make any negative comments, ask to change your order, etc. (They have also lost my cake order before).

It was truly unbelievable.

• Pros: Carrot Cake
• Cons: Everything else - customer service

04/29/09

DO NOT GO!!

by onnaBanona

Today my very good friend and I went wanted to enjoy dessert after a long day of work. We were in the area and stopped by Rick’s Dessert and Diner located on K Street and 23rd. However, we should have just keept’ on going because of Rick’s foul, impolite, and vulgar attitude towards his guests. If there was any award-winning here, it should have been for his unpleasant and overall RUDE attitude!

Even though I do not drink coffee, I have always enjoyed Tiramisu and it has become one of my favorite desserts of all times. Naturally, I ordered the Tiramisu at Rick’s, but to my disappointment after three bites, the espresso, and coffee flavor was to overwhelming for me to handle. In a respectful and nice manner, I told the cashier my concerns and she refused to offer me a different kind of cake, or even a refund because my complaint was on the basis of taste. Even though my concerns were not acknowledged, I understood and took it lightly. On the other hand, when I told my friend about my dislike to the Tiramisu, Rick happened to pass by and heard what I said, when he attacked us by literally screaming in our face saying that I was insulting him, that I was being rude, and I had no right to say that I did not like his award-winning, best-selling dessert! Unbelievable! My friend and I were speechless! I tried to explain my taste preference, but he had no ears to hear my criticisms. Never in my life have I experience such unprofessionalism, and uncouth behavior from let alone the owner! I do not think that was the proper way to treat a guest concerns. Everyone has different taste preference and he had no right to dictate what I should like. I am offended by his horrendous approach to my dislike in taste!

Save yourself the trouble, and dine somewhere that is hopefully more friendly and pleasant. Thank you for reading!

• Cons: unbelievably rude customer service

01/26/09

IT HAS VERY GOOD SWEETS, It small & expensive

by SACfood

No parking,MIDDLE OF DOWNTOWN, Great sweets, VERY EXPENSIVE,thats the TRUTH NOT MY OPINION.Nice place old school inside, too expensive

• Pros: GREAT SWEETS
• Cons: SMALL SIZE,VERY EXPENSIVE, its in DOWNTOWN!!!