6423 Elvas Ave, Sacramento, CA | Directions 9581938.556576 -121.426688
Neighborhoods: Central Sacramento, CSUS
A&P is not all bad. They have some things to celebrate about their initial service, but there were several incidents that caused concern. Overall, I believe A&P significantly fell short on my expectations as a home owner, but might provide sufficient service to property management.
A&P answered my questions to my satisfaction, and I felt good about their intent, plan, and recommendations.
Installation of equipment from the outside looked like it was built with the house. I really appreciated that A&P was able to figure out how to use the existing gas lines, and not tap into the main from the outside with additional pipe work along the side of the house. They also installed the circuits seamlessly into my existing panel, routing the electrical power to the attic unit, and condenser.
To patch a hole where a furnace was formally mounted, a drywall contractor was provided. The drywall had one initial visit, with two additional visits the following week to patch up the holes (one vent was moved), and to texture. Overall, the work performed by the drywall contractor was impressive.
Temperatures were relatively mild in late August, but I was relatively satisfied. The office, and bedroom were warmer than the rest of the house, whereas the kitchen was too cold - indicative of an unbalanced system. Note the two rooms also have the longest length of duct. I posed this concern with A&P and inquired if volume dampers were installed. He indicated he will follow up with another scheduled visit. This issue was never addressed, and I did confirm I do not have volume dampers installed in my system. Shame.
Searching for the volume damper lever, I also observed the mechanical ties did not secure the entire circumference the flex duct. In other words, the mechanical ties (aka zip ties) were not properly placed on the take-off plenum.
Duct supports were also installed, but appeared sloppy (some necessary sagging and questionable distance between supports). Though the install passed the CA mandated efficiency testing, there were leaks around the take-off plenums.
In the end A&P/subcontractor/Building inspectors related to this project, visited my house on 10 different occasions. This includes attempts (some successful) to address issues noted above.
The system works; however, I do not believe they have any real pride in their work. I think if the work performed was appropriately reviewed by a site supervisor before deeming a project complete would have avoided a lot of workmanship issues. I've voiced the above concerns with A&P, with no real resolution. I'm not sure if I would accept any follow up service. Quite frankly, I'm tired of contractors/inspectors visiting my home for awhile.
Suffice it to say, it's possible the average home owner wouldn't even bother to review the contractor's work at the level of specificity that I did. With that said, I would hesitate to say A&P Heating & Air is my first recommendation.
Work started August 19. Permit signed off by the city on 10/15/13
Thank you A & P for my new unit! It works great and doesn't make that terrible noise that my old unit made. I also appreciated how your employees came back to my home a few days later to confirm that the installation was 100%
I do not recommend this company. They conveniently forgot to install items that I paid for and the only reason I found out was a friend of mine who pointed out the poor installation they did..thank goodness I had someone like that to make sure they corrected their mistakes
Working with A & P Heating and Cooling was a great experience. They provided me with everything I needed.
They installed heating and air and we were really happy with the work they did. They take care of all the problems and are reliable. We have yearly maintenance done by them.
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