No recommendation from me!!!. I have been doing business with this company for over fifteen years and up to this date had been happy with their service. I had my clock on my oven replaced by Zajic and within a year not only the clock went out my oven also went out. I called Zajic to have my oven repaired and was told by the service tech that the wiring for the oven cleaner and clock were crossed (it was also noted on the bill that he had repaired the wiring). I was sold another clock totaling over $350.00 for replacement of the clock, a service charge and labor. When I called Zajic to ask about being charged for a new clock when the other clock that they had installed only lasted one year and the wiring was crossed, I was told that the tech would be contacted about the repair and I would be called back. I did not get a call back. When I called back two days later I was told that the tech did not say what I heard him say and that he only replaced the clock. I will never do business with Zajic again and will not recommend to anyone to do business with Zajic.
The worst customer service ever!. I called this morning to find out what time my appointment window would be. The said 9-11am. Well, 12:30 rolls around, and nothing. No phone call, again nada. I own a couple of businesses which rely on customer service and I understand the value of our clients time. Apparently Zagic does not. I leave at 12:45 to give an estimate that I was running late for because of Zagic. Return at 2:30 to see a message from them stating that they were there at 2:15. Only 4hrs late! I call back, Brian apologizes and says he will contact his guy to see where he is at and will call me back in 10 minutes. One hour and thirty minutes later I call to see what is going on. Brian then says that i didn't speak to him, that it was someone else. Wow, the blame game! What a way to not own up and take responsibility for your actions! He then apologizes and says I can have a guy there in 15 min. I agree. He then calls me 35 minutes later to say that one of his guys finished early and will be there 20 minutes. Finally said no thank you. What a waste of my entire day. Thanks for showing me your true colors about the importance of customer service. I highly DO NOT recommend this company!
Excellent Service!. I use Zajic appliance for all of my appliance service repairs. They have always been very knowledgeable and have offered excellent service with reasonable prices EVERY time. You can't get better than that!
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