09/29/09

Thanks for the save!

by DAG0630

This is why I research everything and everybody! I am currently researching Sacramento property managers to rent from but am so scared of getting screwed! I have heard many many bad stories about Homepointe...I had a friend that inquired on a rental through HP and she was lead to believe she had the rental and all they were waiting on was paperwork to be "processed"..all the while HP was behind the scenes collecting as many rental application fees as they possibly could from other interested renters ON THE SAME HOUSE! Im so glad i checked out the reviews on Homepointe! I will NEVER inquire on a rental trhough HP Nice save! ;)

• Pros: reviews saved me from getting screwed!

08/28/09

Owners: You can do better!

by Parkway

I own of properties formerly managed by HomePointe. They don't treat owners any better than tenants, nor do they understand how bad their service really is... When they drop the ball, it's bad for me and my tenants. Had to make a switch. There ARE companies out there with great service and professionalism that treat owners and tenants with respect. It's not what you say, sometimes, it's HOW you say it. Timely communication and follow-up are key. HomePointe, top to bottom, has a lot to learn.

• Pros: None
• Cons: Poor Service, Unprofessional Attitude, Poor Communication

08/17/09

Would not recommend Home Pointe TO ANYONE

by jsmitty25

To everyone thinking about renting from home pointe located at 5896 S. Land Park Dr. Sacramento, Ca 95822. DO NOT RENT FROM THEM. SAVE YOURSELF THE MASSIVE HEADACHE.

1. They have the most direspectful and unprofessional staff starting with Cheryl and Janelle. It is very unclear to me how they stay in business, they have officially lost mine.

2. If you are a good renter they treat you like a bad one. I have kept the property very nice and have never been late on the rent , but home pointe demands to inspect your dwelling at any time and very frequently.

3. When repairs are needed it is better to make the repairs yourself. I have called in about the same problem for over 3 months, and it has still not been resolved. Every time I call in to explain a problem with the home, the staff is very unfriendly and speaks down to me as if they are my boss and I'm the employee. However I am the one paying them every month. They give me the impression that I should never call back!!!!!

4. If the three reasons above are not enough to keep you away from home pointe, you should see a doctor.

• Pros: found the location I wanted to live in
• Cons: horrible customer service and disrepectful employees