Universal Travel

OK Prices... better prices at Vinaco. Employees: Good Owner: Bad - yells at employees in front of us Location: Ok Prices: Ok If you're just looking for price... go to Vinaco. They have better deals. Same airlines. Example - Mine: 1175 Vinaco, 1260 Universal Travels. Same airline and same travel dates.

Vinaco - 6835 Stockton Blvd Ste 420…

Quick Response and Amazing Prices. I was very pleased with how quickly they got me quotes on my travel plans. Their prices beat all the major internet companies, and I was astonished. I would recommend checking with these people before making an online ticket purchase. The owner may be a bit stern, but he definitely has the right product and gets the job done!

Worry Free Experience!!!…

Excellent Customer Service!!!. I have heard nothing but compliments about them, so I decided to check out their services. I had a family emergency and I was put on the flight the SAME day to Laos! I had my experience with one agent, Nila, who forwarded me to Pete due to the emergency of my flight situation. Pete was very helpful and attended to my needs flawlessly.

I don't know what I would have done with out them. Thank you very much Universal Travel, for your excellent services.…

Worst customer service - Arrogant owner. Buying ticket from Universal travel was a humiliating and the worst experience of my life; especially when you are interacting with Pete - business owner. He is very proud of his property, and keeps referring to everyone in such a way that he thinks he is the MAN in the city and everybody else is a poor employee. I will never forget my experience with Universal. One of his employees (may be wife) agreed on ticket price and asked me to fax the authorization letter (I would say that she was very nice and knows how to deal with people in difficult situation). Pete - so called owner, called me to collect the ticket and when I reached his office, he wanted to change the price and started behaving arrogantly. He literally threw my paperwork and credit card on the table and refused to give me the ticket after swiping the card. He said that he will cancel the ticket and refund my money after deducting the cancellation fees. He pretty much took full advantage of my helplessness that day. I was about to call the cops to report this rudeness and misconduct, but didn?t because of my tight schedule to fly on that night due to family emergency in India.

I request travelers to stay away from this travel agency, if you can..…