11/06/08

Lacking in customer service

by Solarcooked

My Husband and I have been customers at Ettores Bakery/Restaurant for years. A couple of days ago we went to Ettores for dinner. We both ordered their burgers medium well done. We received our food. We were talking away as usual as we were cutting our burgers in half. We both took a couple of bites when we realized that our burgers were cooked very RARE (moo) and really pink inside. We called a server over and asked him if we could have our burgers cooked medium well as we ordered and not rare. He said yes but never apologized. He took both our plates which also had our side salads on it as well. After a couple of minutes, our plates returned with the same burgers that had been cut in half including the soggy buns, lettuce, cheese etc.. I was not happy with what was returned but I was hungry and thought what the heck. After we took a bite of one of the halves, both my husband and I noticed that our food was still rare inside. I took both plates up to the counter and showed our server. She looked at our food, never apologized and said we could have our burgers cooked again if we wanted. I told her that we did not want to wait for our food to be cooked a third time. We just wanted to leave and would like to be refunded. She said because we ate some of our food, that we would only be refunded half of our money. I asked her if she was kidding and she said no. I asked to speak to a manager. A young man comes over to talk with my husband and I who said he was a Supervisor. He looked at the two plates and agreed with the server that we could be refunded half of what we paid because we had eaten some of the food. I asked him what kind of customers is that. He just smiled at me. I was very upset and walked out. As I was leaving, he said ?Have a Nice day?. My husband took the refund and asked for the Manager?s name and when she could be reached. The supervisor told my husband as he was leaving to have a nice day as well.

• Pros: Good Food
• Cons: Poor customer Service

09/18/07

Dessert is good.... but eh.....

by lindaling

I agree that Etorre's is a great bakery. BUT, because it is so.... the service lacks in quality more than the average bakery. I ordered a cake .... 48hrs in advance and it went downhill from there. I asked for specific instructions with the cake (which they failed on), plus, the cake was damaged on the side - and they were still going to give it to me!! I was very dissappointed, but because of a lack of time, had to settle on getting a fruit tart instead --- great bakery, but I won't be back in the future.....

08/05/05

Food is good but desserts are devine!

by lboo

This can be a bit pricey but if I remember correctly there is a deal where you get a salad, entree and dessert all for one reasonable price. Best to go that direction if you decide to do a whole meal here. Otherwise, come here for the dessert only and you will be in heaven!

• Pros: Desserts, Food is good
• Cons: Counter service, Can be expensive