Please Do Not Shop @ Total Beauty Experience.
As with most ladies, my hair is a very important asset and investment, but when you are a "Woman of Color
Don't buy. I am so disappointed!! If they are going to sell products they should back them up!!!!! They need to tell you that your sale is final!!! They have lost a customer and I wll tell everyone I know not to shop here!!!
WELL,,,hhhmmmm?this salon sucks!!!.
SO,I AM IN TOWN FOR A DAY AND I AM WITH A FRIEND...A FRIEND THAT IS SO WEALTHY ..THAT MONEY MEANS NOTHING TO HIM.!!!!! A $20,000.00 NORDSTORM SPREE IS PEANUTS!!!!
SO,I GO TOWARDS THE SKIN CARE AREA,BESIDES HAVING THESE NAME TAG EMPLOYEES SAY CAN I HELP YOU FIND ANYTHING?AND VERY ODD LOOKING EMPLOYEES AS WELL YOU THINK THAT AT A SALON THEY WOULD HIRE SOME GOOD HEALTHY MEAT...I MEAN EMPLOYEES.,I MEAN PART TIME FLOATERS THEY STOPPED ME,AT LEAST 6 TIMES BEFORE I GOT THERE TO THE
JANE IREDALE AND VITAMIN MURAD KIT..THEY WERE . TOTALY MAKING ME WANT TO POP A PILL FOR ANIEXTY AND THEN ALL OF A SUDDEN I HEAR MY FRIEND RAISING HIS VOICE SOMEWHERE IN THE STORE TO SOME ONE???AND WHAT DO YOU KNOW? john mc cain (I PUT THAT NAME IN SMALL LETTERS BECAUSE IT FITS A SMALL MAN!!!)AND HIS FEMALE PARTNER, YOU TALK ABOUT A WOMEN THAT NEEDS PLASTIC SURGERY,NEW MAKE UP THAT ISNT OILY,AND A PERSONAL SHOPPER,SHE LOOKED LIKE A JOKE!!!! FROM MY NECK OF THE WOODS,WOMEN FLOW WITH THAT STYLE OF SALON OWNER..
MY FRIEND OVER HEARD john mc cain TALKING SMACK ABOUT A STYLIST THAT HAD JUST CLOCKED OUT....
MY FRIEND SAID THAT THE STYLIST WAS STILL IN THE BUILDING AND THAT MAN john mc cain WAS TALKING SMACK!!!! AND THAT STYLIST PAYS jonh mc cain A $950.00 CASH PAYMENT EVERY MONTH ON THE FIRST!!!!
LET ME TELL YOU...
"YOU ARE HORRIBLE PEOPLE AND GOD WILL SETTLE YOU UP IN THE END!!!"
Maybe you should be a little more humble :)
Rude Rude Owner!!!!. I purchased a Flat Iron frome here for a wedding!I did not even get to use it! It broke as soon as I plugged it in! I went back to the store expecting to get my money back, by the way it was not cheap! Debbi the store owner refused to give me my money back and was very condesending!!!! Unfortunately I have a store credit to a store that I never want to shop at again! I would NOT NOT NOT shop here! It is a nice store to look at but the owner put the B in itch!
This place sucks and so does the owner. I bought my Dermalogica products here for over a year, with the owner of the store (at least I think he's the owner) kissing my butt every time, until one day I finally saw his true colors. I was trying to ask the cashier a simple question and the owner butted in with an incredibly condescending retort that didn't even make sense, since he had only been half-listening to our conversation. He treated me like I was trying to scam him or something when I was just asking an innocent question. I could tell the cashier felt bad--she tried to explain to the owner what I was asking, and afterwards she was really nice and gave me a bunch of free samples, but the owner didn't apologize or anything. I've never been treated so poorly by a store owner in my life--that man is the epitome of rudeness and callous disregard for his customers. I will never shop here again. Also, be warned: they do NOT accept full Dermalogica cards (the ones you get stamped with each purchase) unless they issued you the card themselves. Even if you got every stamp from Total Beauty Experience, if the card itself was issued by another store or a salon (as mine was), they will not honor it. They stamped my card for months without checking where it was from, but when it was full and I tried to turn it in, all of a sudden I find out that they won't redeem it! So cheap.
Terrible store and employees. I called them for a producat and got quoted 19.95 after I got there it was 49.95. ok, fine. I was told that if the product was not used, I could return it for my money. If I used it, I could only get store credit. I purchased the product and went home and really looked into it and decided not to use the product. I went to return it and they would not give me my money back. The woman there took the product over the counter and then would not give it back to me. Unbelievable....I got my product back and told them that I would do a charge back for the product and she said..."go ahead Debbie will fight it and I told her so would I." What a terrible experience...never, ever would I go back. I even had someone with me and can verify the whole return thing I was told.
Total Beauty Experience ROCKS. Every time I visit I am thrilled by the HUGE selection of products and the incredibly friendly staff. I don't live anywhere near the store, and yet it's the only place I will go to buy hair and skin products and fun gifts. I recommend the store and salon to all my friends, and everyone who I recommended has become a faithful customer.
Great product selection. I went online to find store hours and was sucked into reading a lot of negative comments. I needed Dermalogica products and this store had the best prices. I prepared myself to be mistreated and was ready to fire back at any employee that made me feel like an unworthy customer. To my SURPRISE I was greeted by a friendly young lady. I was able to walk around the store without being followed (I was looking over my shoulder to see if anyone was peeking around corners), I picked up products and sampled products and never once did I feel mistreated. I would recommend this store to all of my friends.
Not Surprised. I initially searched Total Beauty online to see if they had a website. But after reading all of the negative reviews I am not surprised in the least. A month ago I visited Total Beauty out of curiousity and although I discovered that there are sooo many good products there I couldnt look at anything without someone looking over my shoulder the ENTIRE time...it was so unusual I felt as though I was being stalked. They are way out of line with their vigilance. They should just spend the money and get video cameras installed in every available nook and cranny because that is how they make you feel. i did end up buying a product that was fine. But the owner was not pleasant and made me feel uncomfortable. Creepy man if you ask me. Anyway. Great Selection. Bad owners.
Won't be going back.... I went there a few weeks ago and asked some advice about a product. One sales person told me it wouldn't work for my type of hair and the other one told me it would be perfect. Unfortunately, I bought it anyway and ended up giving it away. A few days later I had to return a difusser for my hair dryer that didn't fit. I didn't even get all the way in the door when a sales associate stopped me and insisted that they don't take returns on difussers. I told her it didn't fit and she responded with, "That's why we ask you to bring your hair dryer in the store." I have never heard of such a stupid thing. Who drags their hair dryer around with them. I finally convinced them to give me a store credit and was trying to find a conditioner that I had received as a sample previously. The sales lady was so rude I couldn't believe my ears. She actually started yelling at me when I said that I wasn't sure if it was the same thing. I will NEVER go back there and I have told all of my friends and family of my experience there. I was actually relieved to see all the negative comments on this post. At least I know it wasn't just me.
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