Made In Japan-Made In America

09/09/11

quality car repair

by Cigaboo at Citysearch

My car has had a lot of recent issues, so I've had a few experiences with this shop. The manager who operates the front desk is very knowledgeable. He takes the time to explain things in a non-technical way and offer suggestions. He has better customer service skills then a lot of mechanics I've encountered. I have never been pushed into an unnecessary service. They take the time to test and verify before recommending a repair. I had a starter replaced from them a couple months ago, that ended up failing. I took it into the shop today. They replaced it with no charge and even gave me some other car-related suggestions along the way. That and my previous experiences prompted me to write this review.

02/24/11

Restored faith in honest auto repair!

by bayblader at Citysearch

I was so impressed with my experience with Made in Japan-Made in America I felt obligated to tell everyone about this place. Victor and Gary treated my family like we had been taking our Grand Cherokee there for years. They kept me informed throughout the process and there was never any pressure to buy something the car didn't need. In the past we always went to the dealer before they closed. I didn't know what I was missing in customer service untill I met these guys. I have found a new home with Made in America for my Jeep! Keep up the good work MIA!

10/09/10

Disappointed

by cautious consumer at Citysearch

After reading the other eleven reviews, I thought I brought my car to a reputable place. Upon entering the shop, the only person there at 7:45am was a woman pouring herself a cup of coffee. At first, I thought she was another customer, since she didn't say anything right away. Then she said she would be right with me, (didn't offer me any coffee which I thought was a bit strange since the coffee is right in front on the left side, implying it would be for the customers too!). After explaining my dilemma, she proceeded to find humor in it, often and loudly, blasting out into fits of laughter while taking my information. Good thing she does not work in the medical field. This attempt to 'humor' me or lighten up the situation backfired-I take my vehicle in to be serviced honestly and professionally; I'm not interested in humorous banter while attempting to get my car fixed. I left with the shaky affirmation that it should be done by the end of the day- all that needed done was a diagnostic to determine if the A/C was not blowing air due to a motor problem or an electrical problem? Sounded a little fishy, but I had to trust the previous reviews. I waited for the call and indeed, it was an A/C motor problem, which would cost me $293.37. GM parts MSRP is $224.96 or can be purchased from GM for $133.85. This was the beginning... the "ENHANCED 49 POINT VEHICHLE INSPECTION", which I sure costs them TIME to be so thorough and will be listed as no cost to you, is more than likely the reason the intial,walk through the door to inspect whatever problem you state is $115.89. Upon picking up the vehicle, I was shocked to see this list of necessary and suggested maintenance and repairs, especially since I had scheduled maintenance service done on it six weeks ago! They insisted the transmission fluid, along with a half dozen other things, needed to be done. I did not take their recommendations, took their paperwork back to the place that serviced it six weeks prior, and they showed me the transmission fluid-it wasn't dirty, but since I insisted they change it, they did.

BOTTOM LINE- if you want to use their coupons(don't think you'll save much!), drive away with a gazillion more coupons begging for your friends to come there, business cards stuck in your vents, their personal license plate frames wrapped around your plates (Yes-the really BIG sign states they can do this!), and pay outrageous prices- this is your place! And you can join in with the laughter- or you'll be the only one not laughing!

03/11/10

WOW!

by MiniDog at Citysearch

The service performed on my car was excellent. Very professional and respectful staff.

I was really impressed when the technician, Aaron, personally called me a few days later just to say "thank you" and that "he appreciated that I allowed him to service my Honda". Wow, who does that anymore. It was a refreshing part of my day. It's nice to business with someone who appreciates me.

• Pros: Very professional service!
• Cons: Wish I had found them sooner.

03/11/10

Glowing recommendation

by HAPPY CLIENT at Citysearch

"I am writing to provide a glowing report and recommendation for Made in Japan-Made in America. I can not say enough about the service that I received at this establishment. I was treated with utmost respect and dignity. The understanding and commitment to my well-being and the exact repair of my car was exceptional." -Andrea

• Pros: extraordinary business