Fry's Electronics

Rex M.

Joined 15 days ago

I walked into this place looking for some computer parts, and they dint have anything close to it. So I had to order from amazon and wait for it to arrive instead. the most thing that amazed me is that they send me like ping pong from one department to other because they are not qualified to work with the equipment. Than some time later I was roaming around the store and accidently located the item. And I found the person that was not able to help me and he said that he does not know that the item is regular external video adapter.

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guerillajuice

Joined 2 years ago

Ignore the poor rating for customer service. This guy is warped. Retail stores allow returns for legitimate purchases that for one reason or another it doesn't work out. THIS GUY thinks Frys should incur the cost of labor, repackaging, and restocking on something he never even meant to keep. As a busienss owner I'm offended at what people think is OK now just because we are the customer. What he did was wrong and the fact he made a point to rate Fry's poorly for his unethical behavior is tragic.

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CSMobileUser

Joined 5 years ago

Buy the performance service contract. Well i bought a laptop and it was great but the harddrive went out, i purchaced a service contract thing for 3yrs and they got me a new harddrive hella fast, they even gave me a loaner computer while they worked on it. I usually dont buy extended warrenties but this one paid off.

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jignig

Joined 5 years ago

great. yeah of course that have bad customer service retard... its a warehouse.... you dont go to home depot ether and get customer service... wooooooo

cheap shiit! watch out for returned products... dont buy things that are open

ohh yeah

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Nancy Hunter

Joined 9 years ago

With more than 50,000 electronic items in each store, this high-tech superstore offers one-stop shopping and service for professionals and hobbyists.. In Short
Family-founded in the heart of Silicon Valley in 1985, Fry's has become a staple for technophiles in the Western U.S. Keeping up with the latest technological trends, it offers quality computer hardware and software, audio and video equipment and telecommunication products. Each store, which range in size from 50,000 to 180,000 square feet, decorates the aisles with its own unique theme--from Alice in Wonderland to Atlantis--making every shopping trip a fun experience.

Doesn't Recommend

dan1987042587

Joined 6 years ago

Bad customer service, Disorgaznied and dirty, Rude manager. This particular Fry's has one of the worst customer services I've ever experienced. The workers ignore and avoid you, the place is disorganized and dirty, and on top of all that the manager is extremely rude. He needs to take some communication classes, because he has the worst people skills I've ever seen. I went to Fry's asking for help because I locked my keys in my car and the manager said there was nothing he could do about it and told me to call triple AAA. So I did, and tried calling my mom for the triple AAA number, but she wouldn't pick up. At the same time I was also late for an appointment, so to save time I decided to look for tools at Frys to help me unlock my car door. I found 2 thin long drilling bit poles, each sold at about 25$ a piece, and bought them thinking I could return them afterwards. To my horror the manager turned me down, told me off in front of everyone saying, "How do you think I feel about you coming to MY store and buying something, using it, and returning it." The objects were in mint condition and I only used them for about 5 minutes. Then I replied saying, "I don't understand, I asked one of your workers and they said the return policy was 14 days." He gives me a lame excuse saying the items were "used" and I replied saying, "I don't understand this happens all the time, people buy things, try them out, and return them. They're not going to be returned in new condition." He snaps back again coldly,? What should I charge you for using it?" I thought to myself, do people get charged for trying out items in your store? I was so shocked that a manager was soo rude. I have never in my life had customer service as bad as that moment especially not from a high positioned manager. He then hands me the receipt and says, "I'm sorry we can't accept it." How can you not honor a policy? I told myself, I'm never coming to this Frys again. So, now I'm returning the items at another Frys store.