Express Plumbing Affordable

05/23/11

Excellent Plumbing Service

by SamCrowell at Citysearch

Ryan at Express Plumbing did exactly as promised and fixed issues that another plumber has caused. I would use them anytime. I wished they fixed other things besides plumbing. These guys are the greatest. Even paid a fair price for their service.

-Sam Crowell

04/21/11

Express Plumbing saved the day!

by Susan Ebey at Citysearch

I had a major sewer back up and had another plumbing company come out to clear the line and see what was wrong with my sewer line, They were able to get the line open and ran a camera through the sewer line and told me that I needed a whole new sewer line. They gave me a estimate for $8000.00. I though I was going to pass out. My neighbor told me to call Express Plumbing to get a second opinon. They came right out and ran the camera through my sewer line and found that I had one section in the sewer line that had tree roots growing into it and the rest of the line was in good condition. They dug up the bad section and repaired the sewer line. $650.00. I was sooo happy. They are the best! I will never use anyone else again.

Susan

10/08/07

Demanding service rep, misleading information

by aliastra at Citysearch

I had called my Home Warranty Company about a clogged kitchen sink. They contacted Express Plumbing. The scheduler at Express Plumbing advised me that they could not come out ANY afternoon.

I called my Home Warranty Company and asked for a different plumbing referral, which they were going to do. When the scheduler at Express found out, she then called the Home Warranty Company and CANCELLED the dispatch for another plumber, then Express scheduler called me and advised me that the Warranty company DECIDED that I HAVE TO go with Express, and the Warranty company will ONLY agree to a morning appointment. I WAS LIVID!! I called the warranty company, and was told this was misleading information from Express Plumbing, and they quickly dispatched another plumber, at a comvenient time for me.

Express Plumbing will NEVER get my service. The scheduler was RUDE and demanding. She seems to have forgotten that businesses come and go. The ones that become successful have the customer's needs in first priority. She also seems to forget that customers can be loyal, and can create both positive and negative reports for a small company like theirs.

Im still amazed that the scheduler for Express Plumbing actually circumvented my request for another plumber, with my Warranty company. What she tried to do is extremely brazen, and borders on unethical.

• Pros: none-chose another plumber
• Cons: scheduler unflexable