No real service and messy. I called for service on my Thermador stove top. Valued Appliance did show on time. The tech diagnosed the issue. I did have to wipe down my counters and stove after the tech left from the sweat and fingerprints he left. My stove top has a board underneath to cover the wires and hoses. We had to locate our manual to get the model number, but could not obtain the serial number. I called 3 times for guidance and help in getting the necessary information to get this fixed with no real effort from Value Appliance to help me. Once I found my manual I discovered I had a warranty and called my warranty company. I mentioned that I had already started with Value Appliance and they should call them. Value Appliance explained to my warranty company that they would not work with them. I called back to Value Appliance to get an explanation and the facts are Value Appliance just will not take AMEX nor will they call the warranty company to give them any updates or scope of work. This experience with Value Appliance says to me that they will not work to earn your business nor do any extra effort if the job is not just perfect. I am not happy with giving Value Appliance $75 to tell me what I already knew and to sweat on my counters.
Great customer service and extremely professional - will use them again!. My washing machine just stopped working this morning and I called up Value Appliance and was able to get a window of 12 noon to 3pm on the same day. Their service charge for coming out was $75 which I heard is a little more than half of Sears' charge. Lindley showed up around 115pm and quickly assessed the problem and had it fixed within 20 minutes AND he also showed me how to clean out my dryer! Customer service was excellent and they were extremely professional (even put on booties so the mud from outside wouldn't get tracked in my house!). Will definitely call them again in the future.
Rebuttal to Worst Customer Service Review. I have spoken directly to the owner on this situation. It appears to me that you have a problem listening. As a small business owner myself I would label you as " Difficult " and find some way to avoid interacting with you. Your issue was directly with the manufacturer and that is with whom you should have been speaking to in the first place. The owner of Value Appliance was only trying to help you get in touch with the correct costomer service department of which he has nothing to do with.
best appliance place around. My husband and I used this company and we were very pleased with the outcome of our repair. We had an issue with our Bosch Washer and got service the very next day and the ladies in the office were very pleasent to talk to. The technition was very clean cut and professional. He made sure he explained everything that he was doing and gave me an estimate before he did any work. He even cleaned up after himself. I highly recommend this company to anyone who is looking for appliance repair.
Worst Customer Service.
The policy of this organization is that if you call and express problems with your appliance or service, they will label you difficult. If they deem you "difficult", they refuse service. Great attitude if you don't need money, but turning away customers has a definite risk.
The staff I spoke with refused to take any responsibility for the issue. (I needed a dishrack for my DW and it was under warranty). It seemed that VA and Bosch did not agree on what services each would provide.
How is this problem mine, as the customer?
And forget about getting a word in edgewise. I tried to talk to the owner about various issues I was experiencing and all he did was interrupt me. Thankfully, I was able to go to the manufacturer for assistance and need not give any business to this company in the future.
Value Appliance is not worth anyone's time. Go to a store that cares.
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