07/04/08

Less than Standard

by nealcasady

I've been a member of this organization for fourteen years and I'm almost ashamed to admit it. I like the fact that there are so many clubs and no matter where I am I can pretty much work out. But that's where the accolates stop. This company seems to pride itself on mediocrity, and it's been that way ever since I've joined. It's business strategy seems to be to attract younger people who don't notice or care about customer service and who are tantalized by the "pick up" energy that prevails at every single one of these clubs I've ever been to. The unkempt and actually dirty bathrooms and shower areas are now legendary with this company, and that includes the often filthy and unattended spas and saunas. Gross! But you gotta hand it to the owners, they have figured out how to keep their niche busness without invesing in what would seem to be at least relative standards of quality, and the way to do that is to cater to young people who don't seem to care or know the difference. To some degree it's our fault that this organization remains successful given its sub par service and poor facilities. Shame on us!

• Pros: inexpensive and available
• Cons: uninformed staff, poorly maintained equipment, unclean facilities

12/24/06

Think twice and do your research

by dogonblue

I've been a member for over 6 months now and am seriously looking elsewhere but options are grim. Staff is "OK" on a good day. Phones do not answer when no one's around; NO INFORMATION AVAILABLE for holiday schedules! Showers need thorough cleaning. In jacuzzi or sauna you're subjected to "meat market" mentality. Machines are very tightly spaced. No other options for this type of facility available without paying an arm and a leg for Capital Athletic Club. Suggestion? CREATE ANOTHER HEALTH CLUB IN THIS AREA! Many new work/live condos rising w/people w/out cars to commute.

• Pros: 24 hr. access
• Cons: Holiday hr. info not available; bathrooms need attention; equipment tightly spaced

08/09/05

Same as Downtown Plz Club

by daemonea

This is the same club as the one listed as Downtown Plz.