10/16/09

AWFUL SPA - bad customer service

by opinion01

I've been to the Fulton location 2 times for a masaage; the first was great but the second SUCKED! I didn't complain; left a tip but emailed the manager about my concerns and dissatisfaction... NO RESPONSE, no surprise.... I thought I'd give them another shot for a massage. Got there 5 minutes early and finally asked the receptionist (25 minutes later) how much longer I had to wait... he start scrambling looking for her; another therapist came out and told me that my therapist is new and have already had complaints. my therapist finally comes in and just tells me her name... HELLO??? WHO the heck are you lady?? my therapist? WHAT? I just looked at her and the other therapist that is still there and am told it's my therapist and I had the option of staying for my massage or leaving... I chose to leave... She looked incompteent, and hearing that people already complained about her and she didn't even have the gall to say "sorry I'm late" was a total turn off... I called and complained and was told I would get comped for a massage... I went to the downtown location, and of course they messed up my appointment again, I made it clear I wanted a female therapist and... a guy walks in; I declined since i was not comfy and had made preference clear multiple times. this place is completely ridiculous, andunprofessional... I wasted my time and gas 2 times to go to appointments that never happened... NO apology, nothing...

03/23/09

Horrid Place !

by Applejunkie

last year my boyfriend(who lives out of town) surprised me with an hour massage. I had a little difficulty finding the place because I was new in town... I was 7 minutes late for my appointment when i got a phone call from Mellow Me Out demanding wanting to know where I was. I told her I was around the corner. She scolded me telling me she could only do a 45 minute massage since I was late and she practically hung up on me. I wasn't worried about that, because my boyfriend had already paid. About 3 minutes later I arrived and was ignored once I got into the salon... waited for a couple of minutes and finally was taken back to the room. The girl was cold with me, and kept lashing out about how she can give me a message for 45 minutes. I told her thats not a problem. It was the most painful massage I've ever had, and I was uncomfortable the entire time. Finally it was over... and I was taken out to the waiting room again. The rude girl stopped me and told me I needed to pay for the 45 minutes - repeating again to the receptionist that i was late. I told her that my boyfriend had paid for this as a surprise because i was stressed. She didn't believe me ! She made the receptionist check. Once she realized that I was pre-paid and that she was going to get paid for the hour, even though it was only 45 minutes she tried to smile at me. I was so angry I just walked out the door, no tip.. nothing ! It was my first and last time in this place.. I didn't complain because I didn't want my boyfriend to know how horrid it was- since he paid ! I will never go back to this place. There are a couple of really nice places in Sacramento.. and they are cheaper then this place too !

• Pros: None.
• Cons: Rude staff..

09/05/08

great place for treatment

by allya2

I've been to the Fulton location many times for massages and once for massage/paraffin treatment and I really like this place. I wouldn't say that it's an upscale place, but it's a very comfortable setting with funky decor. I have to say that some of the receptionists that work there are not that friendly, but I wouldn't say they are unfriendly either. All the massage therapists I've ever had there are really good about giving lots of pressure and getting rid of muscle tension. The prices are pretty reasonable too.