AWFUL SPA - bad customer service. I've been to the Fulton location 2 times for a masaage; the first was great but the second SUCKED! I didn't complain; left a tip but emailed the manager about my concerns and dissatisfaction... NO RESPONSE, no surprise.... I thought I'd give them another shot for a massage. Got there 5 minutes early and finally asked the receptionist (25 minutes later) how much longer I had to wait... he start scrambling looking for her; another therapist came out and told me that my therapist is new and have already had complaints. my therapist finally comes in and just tells me her name... HELLO??? WHO the heck are you lady?? my therapist? WHAT? I just looked at her and the other therapist that is still there and am told it's my therapist and I had the option of staying for my massage or leaving... I chose to leave... She looked incompteent, and hearing that people already complained about her and she didn't even have the gall to say "sorry I'm late" was a total turn off... I called and complained and was told I would get comped for a massage... I went to the downtown location, and of course they messed up my appointment again, I made it clear I wanted a female therapist and... a guy walks in; I declined since i was not comfy and had made preference clear multiple times. this place is completely ridiculous, andunprofessional... I wasted my time and gas 2 times to go to appointments that never happened... NO apology, nothing...
Horrid Place !. last year my boyfriend(who lives out of town) surprised me with an hour massage. I had a little difficulty finding the place because I was new in town... I was 7 minutes late for my appointment when i got a phone call from Mellow Me Out demanding wanting to know where I was. I told her I was around the corner. She scolded me telling me she could only do a 45 minute massage since I was late and she practically hung up on me. I wasn't worried about that, because my boyfriend had already paid. About 3 minutes later I arrived and was ignored once I got into the salon... waited for a couple of minutes and finally was taken back to the room. The girl was cold with me, and kept lashing out about how she can give me a message for 45 minutes. I told her thats not a problem. It was the most painful massage I've ever had, and I was uncomfortable the entire time. Finally it was over... and I was taken out to the waiting room again. The rude girl stopped me and told me I needed to pay for the 45 minutes - repeating again to the receptionist that i was late. I told her that my boyfriend had paid for this as a surprise because i was stressed. She didn't believe me ! She made the receptionist check. Once she realized that I was pre-paid and that she was going to get paid for the hour, even though it was only 45 minutes she tried to smile at me. I was so angry I just walked out the door, no tip.. nothing ! It was my first and last time in this place.. I didn't complain because I didn't want my boyfriend to know how horrid it was- since he paid ! I will never go back to this place. There are a couple of really nice places in Sacramento.. and they are cheaper then this place too !
great place for treatment. I've been to the Fulton location many times for massages and once for massage/paraffin treatment and I really like this place. I wouldn't say that it's an upscale place, but it's a very comfortable setting with funky decor. I have to say that some of the receptionists that work there are not that friendly, but I wouldn't say they are unfriendly either. All the massage therapists I've ever had there are really good about giving lots of pressure and getting rid of muscle tension. The prices are pretty reasonable too.
Fulton location is grand but downtown.... I've frequented the Fulton location for mellow me out and I've always had a pleasant and relaxing time. The staff is generally courteous. They don't seem to mind if I'm early and always offer the Kat Lounge to relax before hand. They also don't through a fuss when I'm a little late. The estiticians have all been kind, knowledgeable and friendly save one, who I believe is no longer working there. Because of my great experiences with this location I decided to try out the downtown location since it is closer to my home. The location does not have the same feel as it is located in an office building on Capital St. I tried to overlook the cold industrial colors but it was hard to overlook the cold and snody staff. My message was of par both times but the reception and post treatment atmosphere was lacking. I would recommend the Fulton location to anyone but until they have some adjustments in the general staff of the downtown location I would just drive the few extra miles. It?s worth it.
Awesome place to relax.... I've been to the downtown and fulton locations having gone about 5 times now, 4 of which were a different mix of the couples packages. And 1 recently, actually yesterday, which i got the the Tarzan package for a father's day gift at the Fulton location. Every time we've been to Mellow Me Out the customer service and the experience there has been awesome. I've been to many spa locations from your hole in the wall day spa to the Bellagio Day Spa in Las Vegas, and i've got to say that for the price, environment, customer service, and experience it's definitely one of the best day spas in Sacramento. It may not be an environment like that of a luxury Bellagio day spa but then again you're not paying $400 for a couples massage. I really enjoyed the foot and hand rescue as well as the facial that I got with the package?I know it?s kinda feminine but hey?it was a gift, at least that?s my excuse. I?d like to thank the staff and owner for having such a great place to go to to relieve stress.
mellowed but not impressed. I arrived at the Fulton location about 8 minutes before my 75-min facial was scheduled to start. I was approached by an employee dying to give me a run-down of the featured body care products in the dimly lit waiting area. His describing the cinnamon-paprika hand lotion as having a "cinnamon-y-paprika-y smell" left me feeling that exuberance does not equal my wanting to talk about my skin care needs. Waiting, I noted the "clean-enough" floor and the receptionists conversing in the famous "gossip-whisper" behind the counter. I was soon warmly greeted by my well-mannered, young esthetician, who led me through the inner corridors into the almost-dark Safari room. At exactly one-minute past my scheduled session time, I changed in the very small room into a well-used terry cover-up and hopped into a heated massage chair. Just when I began to think the hit-and-miss ambient music was too loud, I decided the walls were too thin and listened to laughter in the next room, throughout my entire session. As we were beginning, I specifically requested that I would like to have extractions performed. She acknowledged that they were part of the treatment but when it came time to do the dirty work, she spent a few minutes looking and looking but doing very little extracting. (We all know it is the number one skin trick that you shouldn't try at home, but it was almost like she didn't feel comfortable doing it, slipping twice on my nose.) The hand and foot massage that comes with the facial was more moisturizing than therapeutic. My hair was saturated with lotion a few inches into my hairline and I had to wipe off my hands before touching my clothes. Even though I felt like I had woken up from a nap when I handed over my money, the real disappointment came when I found myself sitting in my car at the time when my esthetician she should have been sweetly telling me that she will be waiting outside for me with a glass of cold water.
Great Urban Day Spa!!.
I must admit..l was worried coming here after reading some of the reviews but my fears were put to rest once I got here. I have now been to two locations for Mellow Me Out and both have served me well. The Fulton location is different from your average spa...it has character. If you want total luxury with a staff who are as sterile as the marble floor you're walking on, then go somewhere else and pay those prices. But if you want an atmosphere that is funky and the people who work there seemed to be allowed to have a little fun, then go to the Mellow Me Out on Fulton (and not have to pay an arm and leg for a massage). If you want a more contemporary feel to a spa, then go the the Mellow Me Out that is downtown.
In a nutshell, the people who have complianed may have caught someone on a bad day. We're all entiled to have one. But I've been coming to Mellow Me Out for a while now and if I actually communicate what I need, then I usually get it.
The most Tacky Spa ever. I must open this by saying Iam a avid spa goer. I have monthly treatments all over town at some of the best places. I had an appointment with my regular esthetician at another day spa. Then she became ill and had to cancel. My skin was in serious need of a facial so I guess I got desperate.I made an appointment at mellow me out because the use the same fab line as I get at my other spa. I must say I was pleased they had a last minute opening. When I arrived I walked in and almost fainted. Who ever decorated this spa needs to be taken out and shot. I was greeted immeaditly and it was too late to make a run for it. I looked at the horrible fabric hanging from the walls, the faux finish on the walls done oh so poorly. It was a mess corny and cheap!!!! not relaxing at all!!! My esthetician greeted me shortly and was very sweet. She took me into the facial room. It was like a bedroom in a colledge dormroom. Painted barney purple with cheap linens. Bottles of products and boxes of gloves were on shelves everywhere.It was chaotic. My facial was actually pretty good.Michelle was very attentive and listened to me.Nice slow massage.I did like my facial.I might go back if Iam desperate again. Its not her fault after all, that the owner is insane.
A Great Experience.
Typically I am a man who never goes to day spas. I have been to 2 in my 30+ years and the services have been so-so. However, I needed a massage bad (too much stress lately). The staff was very nice when I arrived. The spa is extremely clean, relaxing, and has soothing fragrances that help relax you as you just come in through the door. And my expericence just got better. I was able to unwind in the "cat lounge". A comfortable room to use prior to your service. Whoever decorated this place gets an A+. Even the bathrooms, I need a clean bathroom, and it was spotless. Then came time for the massage. The room was unlike anything I have experienced. So relaxing, warm, comfortable, and all the while getting an awsome massage that I didn't want to end.
Mellow Me Out knows what it takes to provide an excellent spa experience. I highly recommend it for everyone who needs to just step away from reality and drift off into lala land. I love it. Who would've thought me, a mans man, would re-book and start to think, "wow, this just might have to be a way of life for me from here on out"!!!
I was even able to pick up some gifts as they have a variety of retail items in the lobby.
Thank you Mellow Me Out, and I will certainly see you again very soon.
Time for you to. Mellow Me Out is my company and quality customer service and friendly atmostphere can make or break a business! We have had 6 years of tremendous success in Sacramento because of our clients enjoying great spa treatments and a friendly, knowledgeable staff. I would like to ask any City Search members who have had a bad experience with my spas to contact me directly at our main number so we may address the situation and make sure your next experience will be one you would "highyly recommend" to your friends.
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