10/07/07

Lisa is an awesome hairdresser-

by tmb2007

I get my hair done by Lisa- I have however (previous to using her on a reg basis) been there once for a trip with someone else and once for a pedicure.

The first tiem was a trim and a deep conditioning with a younger girl, and there was nothing impressive and she didn't do what I asked at all. When someone says to curl their hair and you use a flat iron and don't curl it?? Anyhow, the pedicure, way overpriced. Nothing special whatsoever, and since then and bi weekly I go to Bellezza it's across the street on Sierra College by the Subway in the office park. Now, thats a pedicure. Anyhow, I agree that there is service lacking at the front desk. I've never been impressed with the receptionists, they are young and not welcoming at all. But, I always go to Lisa for my hair, and I"ve always been more than happy. She's wonderful at her job, amazing with scissors.

• Pros: Found the best hairstylist and good location
• Cons: overpriced

06/18/07

Beautiful place needs better management:

by sugarsweet

I recently went to ZImbali to use a gift card I received for Mother's day. I was really looking forward to some well deserved pampering, since I am a mother of three. I arrived and checked in for my treatments only to find that the receptionist was extremely rude and apathetic. I tried making some conversation with her and she interupted me saying "someone will take you back in a few minutes" in a very matter a fact way, not even a smile. Absolutely no personality there. I read the previous reviews and it sounds like the same girl, Ashley. Seems like an ongoing problem with this spa and you would think the owners would have someone more friendly serving the public, especially in a spa environment. I tried to look past it and tell myself to enjoy my day anyway. When I finally got back to the locker room I found dirty laundry was put in my locker and I was expected to put it on. Before I could stop the girl to tell her she was already gone.Not knowing what to do, I decided to put the robe on and leave the other wrap in the locker, since it was obviously previously used. I had a facial first and it was o.k., but nothing to write home about. After my facial, I was lead out and was waiting for my massage with Amanda, I waited a very long time before she came to get me. In the meantime, nobody checked on me. When Amanda finally showed up, she smelled of onions (not too relaxing ).I had a massage from her once before and I remember waiting a long time then as well. Lastly, I had a manicure and pedicure with no complaints. I think this spa would be better if the front desk were more friendly and the technicians were more professional. It seems like it is lacking in good management and staff training. I have to vote no, I won't go back. There are too many other spas now to pamper me.

• Pros: location
• Cons: customer service

06/06/07

I want the old Zimbali

by secretshopper1234

I received a gift card at Christmas and was so happy to get pampered. I call to make my appointment for a massage ,facial and hair services and I was shocked!! Ashley the receptionist was so rude and obnoxious, I couldn't believe the owners would allow her to deal with the public on any level. I felt like she didn't care about anything or anyone, especially not me, maybe she was having a bad day. I finally got my appointment, what an ordeal. I showed up for my services. I went to the reception desk and there was no one there. I waited and waited for about 10 minutes, finally someone came to the desk. The receptionist said I was late. I replied to her and said no, I was on time and that I had been standing at the desk for 10 minutes. She just gave me a blank stare then said we have to get you into the Spa right now. I found out later her name was Ashley, the same girl I spoke with on the phone. Bad start for me. The rest of my day at Zimbali continued as it started. It was very disorganized and frustrating. I really didn't get any instructions on what to do or to expect. The staff didn't seem to be interested in being helpful. I ask to speak to the owner, Ashley said they were not there, so rudely I want to scream. I had been to Zimbali about a 1 1/2 years ago and it was great, the owner Traci gave me a facial it was the best. Her husband checked me out and he was so nice and helpful. I understand they sold the company last October. The new owners have made quite a few changes. I must say, not for the better. I don't think I will go back again.

• Pros: You've got to be kidding me!!!
• Cons: Rude receptionist, unhelpful staff, absent owners