10/23/09

Best car repair service ever

by Avonne Ruiz

I have taken two vehicles to Brian for several years. I am a single woman, and appreciate his honesty, and his caretaking, in addition to ability to do a good job. I have recommended him to my co-workers without hesitation. They are all equally pleased with a one-on-one relationship with the guy who looks after your vehicle. You will not regret making him your regular service guy!!!

• Pros: Appreciate the service by owner, Brian
• Cons: It is not located nearer my home!!

06/26/09

Lifetime customer!

by WrecklessCamryDriver

Hands down, the best mechanic I have ever met. I have a 2001 Toyota Camry with 180k on it. Due to my job, I drive it like I stole it - putting 500 to 800 miles on it per week. I've taken my car to many many mechanics from Los Angeles to Vacaville to Folsom to Downtown Sac to West Sacramento. I've been screwed so many times I lost count. In fact at one point I almost came to expect it. None have done a better job than Brian at Allen Imports. In my opinion he is one of the last honest to good mechanics around. He has my business for life. Even if it takes me a 1/2 an hour to get to him.

• Pros: Honest, very reasonable, superb service, a mechanical genuis

06/23/09

Beware

by James345

My 96 Honda Civic passenger side and one rear left windows won’t roll back up... I wasn’t sure what the problem was so I took the door panel off from the driver side and discovered that few of the wires were broken. I called few shops around and when I saw good reviews of Allen imports, I called them and spoke to Brian about broken wires. I was told to bring my car to the shop and he will fix it for total cost of $250. He will make sure that all windows are working. Next day, I took my car to his shop, singed the paper work so he can start the work. In order to get to the wires he had to take the fender off. He found the total 5 wires were broken.

He asked me that it will take few hours to fix all the wires and the total cost of repair would be $225. I told him to go ahead with it. He wasn’t able to solder the wire so he cut the wires and made connection directly. For these new wires, he had to drill a hole in car door. Once the wires were connected the passenger side window still didn’t work. He told me nothing he could do in this situation. There could be something else wrong with the wire and could be somewhere else.

I was very upset because he only fixed one window and not the other. I thought, I was getting all my windows fixed. He manually powered the passenger window. I paid him $225 for hooking five wires together with a promise that he will find someone else to look into this issue. He called me two days later and gave me a telephone number for electric shop in Northgate area. I don’t think Brian knew what the problem was before he agreed to fix all windows. He is not an electrician and I wonder why he took the job when he wasn’t sure what the issue is.

Well later in the day, I was shocked when this guy told me that he will charge me $98 to look at the problem. I called Brian back and he said that he can’t do anything more to my car. Clearly, he wasn’t sure about the problem and I’m not sure why he took the job. He would have referred me to another shop.

Beware when you get into this place. Make sure you have everything in writing what he will fix or if you have electric work look somewhere else. Also you will be paying by an hour or a flat cost. I won’t trust them for the any repairs in the future. I think was ripped off.

• Pros: Stay Away
• Cons: Stay Away