Best Buy

Recommends

Matt M.

Joined 10 months ago

Best Buy's are pretty much the same every where you go. This Best Buy is as good as the whole chain. I have never gone to a Best Buy and not found what I was looking for. They have very deep inventory and stock and I really appreciate that. My time is valuable. I always get good to great service as well. Periodically I will get average service but never bad.

Doesn't Recommend

haveacomment

Joined 3 years ago

Poor Service. First, I called to see if they carried the power adapter for my HP Pavilion lap top, less than a month old. I was told they only carry a universal adapter for $100. I drove down there and the first guy to help me was very nice and showed me that they actually have the exact HP adapter I need for $80. While I am glad the guy on the phone was wrong, he should have been able to tell me they had what I was looking for...

I walked to the register to pay where there was only one line open and THREE employees standing at one register to help ONE customer. Both the two extra employees looked at me, did NOT smile, did NOT tell me someone would be right with me, just looked at me and walked away. Also, the door greeter looked at me and I was thinking she might call for back up, but did not. It took FOUR more people getting in line behind me for the girl at the register to call for extra help.

I did not wait terribly long, however, I feel that the LEAST those employees could have done would be to acknowledge that I was there and let me know that someone would be with me. What happened to good customer service?? Especially in a time when the economy is doing so badly they should be GRATEFUL for jobs and want to keep their jobs and the company should want to keep business!! I am polite when I come in, no need to be treated in such an unprofessional way. Especially considering less than a month ago I spent over $1100 at Best Buy for a computer and all kinds of upgrades and programs for it. I EXPECT better. There are many more choices out there where I can buy my electronics and I will do so.

Recommends

Contributor

Joined 10 years ago

A virtual Mecca for gear heads, this electronics giant hawks everything from booming sound systems to notebook-sized personal computers.. In Short
Founded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.