Elk Grove Dental Group & Orthodontics

08/09/11

HORRIBLE CUSTOMER SERVICE & COMMON SENSE

by D22R at Citysearch

Everytime I go there for my appointments that they set and gave me a card for I have an issue. They always seem to have excuses that my name was mispelled or blaming another co-worker. I wish I can change my Dental office but I have to stick with them for now while me and my son have our braces out uggghhhhhh. People need to communicate and learn to have a good attitude for the sake of their job and there business

07/27/09

Don't Recommend Elk Grove Dental

by upsetdentalparent at Citysearch

The worst overall experience EVER. I have dealt with braces for one of my children for a lengthy term, twice as long as they had told me. The office had gone through three different orthodontists who all had different opinions for treatment for my child. I have had enough of the super long waits in the waiting room, then having to wait even more in the treatment rooms.

Don't even get me started on the lack of communication and knowledge of the front office staff, I was always being told different appointment dates although ortho patients were only being seen on Mondays, as well as being told of different amounts for payments due.

I absolutely do NOT recommend anyone do business with this group of amateurs. Save yourself the grief and agony and find another dental office or deal with your tooth ache or root canal. It is certainly better than the pain and suffering these people have to offer.

• Pros: None
• Cons: Poor service from front office to doctors