Best Plumbing, Heating, and Air Conditioning in Town! – I have been using Bonney for over 20 years, and the consistently great attitude and professional prowess puts them lightyears ahead of the closest business. They really have no competition. I had mainly used them for new toilet installs, and hot water heaters, but after installing a two-floor air conditioning and heating project, they really met every challenge by making sure it was done right before they left. ALL of their employees are nice, well-dressed, and friendly, while still maintaining the highest goals of customer service. I know of no business, including my own, that exemplifies excellence like Bonney.
NEVER USE THIS COMPANY – We called this company for a simple sink clog repair. The technician never showed up, and when we called to complain that no one had materialized, they were actually annoyed that we requested another tech be sent to complete the appointment. The phone staff repeatedly assured us (over a four hour period) that the tech would "be there in fifteen minutes." This company not only wasted critical work time, but was completely unprofessional and quite rude. We will never use their services again under any circumstance.
Thank you for your comment. Customer service is extremely important to us and we have been trying to get in touch with you on Yelp regarding this same review. Please email us at email@example.com or call (916) 444-0551 to let us know the jobsite address so we can find out what happened with your call.
Bonney be gone – Not a good service. Had to change out the fuse to the air conditioner. Bonney replaced with the WRONG fuse. No...I did not call them back. If Bonney cant even do a simple job the first time around, there is NO way I want them to re-do or re-fix their mistake. Cant be trusted. I asked around for my neighbors' experience. One neighbor is PISSED at Bonnie for charging thousands on a job also not well done.
Thanks for your feedback. I tried looking up John Dane in our system and I cannot find any call under your name. Could you please email firstname.lastname@example.org or call our office at (916) 444-0551 and let us know the jobsite address so that we can address your complaint and find out what happened on this call? Customer service is extremely important to us!
Holly Wilson - Marketing Analyst
Great Experience – The plumber that was sent was able to fix my bathtub clog quickly! He was in and out within 30 minutes and I was charged a very fair price. Thanks!
Thank you for your kind words Todd! We appreciate all customer feedback and are please that we were able to fix your plumbing problems.
JOHN LOVES HIS JOB! – IT IS REFRESHING TO FIND SOMEONE ELSE WHO LOVES WHAT THEY DO. JOHN FIXES PLUMBING PROBLEMS WITHOUT COMPLAINTS. HE ACTUALLY CARES THAT THE WORK IS DONE COMPLETLY AND HE GOES THE EXTRA YARD FOR SATISFACTION. HE IS A GREAT REPRESENTATIVE OF SERVICE.
They don't guarantee their work!!! – We had the same problem after 24 hours that Bonney claimed that it has been fixed. We called numerous times but can't get helped. Finally asked for one of the owners. Finally reached the wife but she said, "she has too many other things to take care of so she needs to refer me to her husband". The husband sent another plumber but the plumber can't fxi the problem. Company trying to charge $700 for a new toilet. Left several messages to owner but has not returned my call or reimburse my money.
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