Do-it-yourself home improvement store offers building materials and lawn and garden products; free in-store how-to clinics, design and decorating consultation..
This warehouse-size hardware haven has virtually everything you could need to create, repair or maintain a house or garden, with options for everyone from first-time DIY-ers to professional builders. Browse aisles brimming with paint, fixtures, tools, appliances, lumber, plants, sod and more. If you can't find what you're looking for, or if it's 15 feet off the ground on shelves that reach to the sky, ubiquitous orange-aproned staffers will help you get what you need.
Extremely poor customer service.
I have had nothing but problems at this store and the one in Elk Grove. Every one who works here seems to be completely incompetent. I was given bad information over the phone when I tried to place an order, so ended up having to go into the store to sort it out. I waited 45 minutes to be helped in the Appliance department. When my order arrived, it was not correct. Once I received the correct product later, I tried to go to the store to get a reimbursement for the previous order. They tried to claim I had not rejected the order upon delivery, and did not want to refund my $400. It took an hour to get it straightened out.
This is just one of many problems I have had here. I will be shopping at OSH or Lowe's from now on.
Editorial Review by Citysearch Editors. Licensed and insured independent contractors in partnership with The Home Depot provide customers with installation services for many home improvement jobs.
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