Fry's Electronics

Store Manager - Fry's Roseville. Hi, My name is Shawn Vaughn. I am the Store Manager at the Fry's Electronics in Roseville. I have decided to write this communication in an attempt to offer the best customer service I can by connecting with my community. I enjoy reading reviews and act on them at the store level when possible. I love hearing the great experiences customers have as well as the ones that aren't so great. I value the feedback because I can't be all places at all times and it helps me know where I might have a specific problem happening in a particular part of my store. All things I have control over directly, I do my very best to address them in a timely manner. It's also interesting to me to find out what customers think is working in my store as well.

What I would like is for my customer base here in Roseville and the surrounding areas to communicate with me directly when it's nessessary. I have a work email address sv04@i.frys.c.o.m. (won't let me post this making it an actual web link) that goes directly to me. I have it set up to alert me on my cell phone when an email comes in. So what that means for you is that you have an immediate direct line to me for any issues, concerns, questions or feedback. My commitment is that I will do my best to respond to everyone as quickly as I possibly can. Again, the purpose of my reaching out in this way is it try to build a connection with my community and my customers. I would only ask that whatever communication I do get be as constructive as possible. I believe if we work together to make things great, we (at least in this community) can all have at least one store where we know you will get taken care of as my customer. I want to rebuild our community together by doing my part for my customers.

For anybody interested, this year is my 15th year with Fry's. I have been a Store Manager over the last 7 years, in 2 different locations. Here in Roseville and in Duluth, GA. I have grand opened 5 stores and worked in 6 states. I started as a line level associate making $6/hr and simply decided I was gonig to move up in the company and did. Fry's to me is family and I want you all to be part of it with me. I can honestly say that out of all the markets I have worked in, this one is the best. Great store. Great associates. Best of all, great customers. And believe me when I tell you, not all markets are created equal. Roseville truely is a special place to be. I love it here.

As a final note, I have a rule in my store. Nobody says NO to a customers request, except me. If for any reason you make a request from an associate or a manager in my store and they tell you NO without partnering up make sure to ask for me. Or, simply send me an email at the address above with the name of the associate and I will address it immediately. They all know I take this very seriously. And again remember, I will get that email in real time.

Thank you so much for reading. I hope this has at least restored some faith in Fry's for those that may have lost some in the past. Just give me the opportunity to take care of you. I'm certain we can always find a solution.

P.S. If anyone could suggest other blogs or community boards that would serve this purpose well for me in this community, please let me know the website.

Sincerely,

Shawn Vaughn

Store Manager - Fry's Electronics

Roseville, CA

916- 517-1500

sv04@i.frys.c.o.m.…

Do not buy any computer parts from this store.. DO NOT buy any computer parts from this store. Every part I have bought from this store has been damaged or non functional. I had to return 4 non working mother boards and the 5th one they told me I damaged and stuck me with the bill. They are almost no people working in that section to help you and there seems to be always a line of people waiting to be helped because of this. If there is something you must get in that department find the name of the product then go buy it somewhere else. The products there will most likely be defected or damaged and you could be stuck with the bill like I did.…

Sold defective returned harddrive with mismatching serial #s. Purchased a $200 3tb Seagate harddrive from Frys today. There were only two on the shelves, a returned and one that seemly was new. We purchased the harddrive and discovered on use that it was corrupted. We took it back and customer service discovered that the serials did not match.. They wouldn't even let us swap the drives. We are now out $200 with a broken harddrive that someone else returned and they deceptively repackaged and sold as new. Frys has always been notorious for this kind of behavior.. we once purchased a "new" harddrive that had someone else's personal data on it. DO NOT SHOP AT FRYS!!…