Rubicon Brewing Co.

Doesn't Recommend

Meh

Joined 4 years ago

Why I will never return to this place. I went there not once, but twice at lunch time. I've always wanted to try it, so I took my mother there. I had a full hour for lunch and the first time, we were greeted by a waitress, who was really nice at first, then came off to be super depressed. It took 45 minutes to get our food. We thought that maybe she was just having a bad day, so we tipped her and I was 20 minutes back late from lunch. The burger I had was good, but it was not worth waiting all of that time for it. So, we decide to give it another shot. We go in there again today, sit down and a girl that was training took our order. We specifically told her that we only have a certain amount of time, could we get our appetizer for here and our lunch to go? She said sure. What do you know, 20 minutes later our appetizer shows up! So, we're thinking, great, hopefully our food is right behind it oh no. Nearly 50 minutes later, our simple burger orders showed up. I was again, 20 minutes late back to work. When we told the waitress (the one who was training our original waitress) that it took so long, she rolled her eyes at us then very rudely said "sorry" and THAT WAS IT! No sympathy, no "I'm sorry", no excuse, however she did smirk at me. I mean other people in the place that came in the place WAY after us, got their food first. BTW- The only person that seemed to care about customers was the guy. None of his customers seemed unhappy at all.

And- I'm telling everyone I know. I actually just told a co-worker of mine who decided to share a bad story herself. Got horrible service there and so she left a tip, but it was small, so the waitress chased her out and demanded a tip! Who does that!

I hope that management reads this. I've worked in the food service industry before, and this is not the way to function!!!!