I called to schedule my service
appointment 11/28 and tried to pick a time for 11/30 when it didn`t seem too busy. I settled on a 12pm appointment and there were still multiple time slots before and after me open. Was told on the phone it would be about 60-90 minute service.I showed up for my appt. a few minutes before 12pm and the service area seemed pretty packed (must have been a lot of last-minute appointments scheduled in 38 hour time period from when I scheduled my appointment)... but was greeted promptly and then waited about 5-10 minutes before a service advisor (Rick H.) was able to get the paperwork started. Rick was very helpful and friendly... I confirmed that the appointment would be 60-90 minutes and decided to wait in the service area. There were a few other people waiting who asked the status of their vehicles to their advisors since they were 30 mins-60 mins past the time they had thought their vehicles would be ready... and I wondered if I was going to get out by 1 : 30PM. Ended up finishing up paperwork around 2 : 05 pm (125 mins for basic oil change service) and chalked it up to the weather.Pros : *Rick was very nice and friendly*Coffee and pastries in waiting area*Comfortable chairs in the loungeCons : *125 mins for a basic oil change serviceThere currently is a system set-up that lets customers know when their vehicles are ready SEMI : I received two e-mails and a phone call. My suggestion might be that a modification be made to alert service advisors when their customers are waiting longer than expected (go past their appointment time)... so they can proactively let them know. Lots of restaurants/airports have customer/flight status checks and to see order/priority.
I love bringing my car here. The
service and amenities are always outstanding...beyond comparison to other places I`ve taken my cars in the past. This is my first Toyota... but definitely not the last. I would highly recommend Folsom Lake Toyota.
They were great... loved the service
department... the help I received from Kurt Schnell was AWESOME! He was so nice... very helpful... informative and worked on my car quickly. He was very kind considering this is my first Toyota and he helped me ascertain what I needed and how it all fit. And he was honest! Loved him.
Michael Pendergrass was basically our
reason for coming back to Toyota after shopping around. He made us feel comfortable and gave us the no-pressure treatment... which we appreciated. Thank you Michael!!
Our overall experience was good...
however with out Eddie Givsan who was wonderful... the experience would have been typical. Eddie Gisvans knowladge and easy maner made car buying a pleasent experiance for us. We got the truck we wanted and at a good price.We will recomend Folsom Lake Toyota and Eddie to friends and family.