Universal Limousine And Transportation Co

Doesn't Recommend

Brandy R.

Joined 5 months ago

I paid for a LIMO BUS to transport a bachelorette party to and from San Francisco, day of the event a much smaller SHUTTLE BUS showed up. I informed the driver that I payed for the Limo Bus and he said there was nothing he could do but suggested that I call the company during the week to complain. Needless to say.... with 18 girls ready to go to SF I couldn't send the shuttle bus away, we needed to get to SF somehow so we squished together and made it work. Upon returning, I called the company, the manager Rob appoligized and offered to make good of the situation but then never did! I left multiple messages but he failed to return my calls. I definitely wouldn't recommend them! HORRIBLE CUSTOMER SERVICE!