Folsom >The Grand Salon-Folsom
LOVE!!!!. I went to this salon yesterday for a hair cut and all i could say is that i LOVE it. As soon as I walked in I was greeted by a very happy girl that welcomed me with a warm smile. She even asked me if I wanted a drink! For me, that was unheard of. Seriously the hospitality at this place is amazing. I didn't even have to wait that long which is really nice considering that i was a walk in. Some girl lamed Pauly shampooed my hair and boy was it good. She's AMAZING at massaging. After that, Jenny did my hair. It's amazing how fast she works. Plus, I love the cut. Definitely going back!
Bait & Switch.
I went to The Grand after I saw an online special: Color, Cut, Blow dry with a full set of nails package Only $85. The only other information that they give is that you must mention the promotion at the time of check out. I, however, mentioned it before I scheduled my appointment.
When I arrived at the salon my color consultation consisted of Jenni speaking to me while she's working on someone else. From the ad, I assumed "Color" meant all over color. In actuality, it means retouching partial highlights. Retouching means I would already have to have highlights which I didn't.
Jenni told me to add color highlights, give me cut and blow dry would cost $110. But that she could throw in a free pedicure. I agreed. I would rather pay a little more and get exactly what I want, plus I desperately needed a trim.
For my highlights, I requested well-blended, natural-looking, subtle carmel tones added to my naturally blackish brown hair. I emphasized and repeated well-blended, natural-looking, subtle. I was very forgiving when my highlights came out noticeably blonde and not blended,- meaning I could see where they started and ended.
They were able to darken them by adding red color. And even though I did emphasize subtle and blended, the highlights still look streaky! I also have a reddish tint around my hair line. I know my hair will grow back and the tint will fade. And I am very happy with my cut and blow out, so I just let it go.
However, I will not forgive that when I went to check out, they tried to charge me another $20 on top of the $110! $85 to $110 to $130. This is a bait and switch scam and is completely unacceptable and illegal!
A few days after I left this review and filed a bait & switch complaint with the BBB, Jenni the owner called me. I returned her call thinking she was going to politely correct the problem like an adult or atleast explain her deceiving online ad.
Instead she unleashed a very unprofessional tirade about how she does "not care" about the complaint, that I am "backstabbing" and that I am a "mean person." I actually had to hang up on her because her tone became very billigerently, she continued to call me names, and she would not let me speak.
She mentioned that I told her that I was happy with my hair. This is true. I did tell her that because the highlights looked brown and blended under the lighting at the salon. However, outside, under natural light, they looked red and streaky,- exactly the opposite of what I asked for.
I also told her that I was happy with the service before II went to pay and saw that they tried to charge me an additional $20, and before I got home and saw that all of the red dye they used had stained the back of my light, pink sweater.
Beware of this place!
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