Rocklin >Pottery World Home Decor
Fountians- outside. I bought a Fountian at pottery world in August of 2010. At the time I had trouble finding anyone to help me. At home I had it set up in September in my front yard but not with water in it because of winter coming. In January of 2011 five months later I noticed cracks in the two smaller pots on the fountian. I called pottery world asked for a manager told him about it and he told me that they didn't cover freeze damage to fountians and they wouldn't take it back. I told him no one told me that this fountian would not work in a place that freezes. The fact that they had taken my name and address they should have known and said something then. I would never have paid $635.00 for something that wouldn't last for even five months and I saw no sign up saying that it would not work where it freezes. The manager finally said he would fix the fountian pots for me. When I brought them back to the outside register, asked to speak to the manager the sales person was very rude and said that they always tell people that they have to bring this type of fountian inside if it freezes or wrap them up. This was ridculous because I couldn't have even lifted the whole fountian. The sales lady also made the comment that everyone who lives where it freezes knows you can't use concrete pots, come on! Now that I feel like a fool and have a fountian that won"t last, the only good thing is I will nrver do business with them again.
Great place, the owner, Jim, is Sooo Friendly. We purchased our dining room sets and our family room couch...Love IT. We've been to the store a few times and always had a great experience.
I actually wanted to exchange the dinning room table and the owner said, No Problem--anything to make you happy...(I couldn't believe it, what other furniture store allows you to return the items?)
we ended up keeping our original table, and have received many compliments.
I will also be purchasing all my flowers and decor from there....
They have the most amazing furniture...nothing like the chain stores. And most of it is in stock and available for pick up/delivery within a few days. No need to wait weeks or months for your items.
LOVE, LOVE them!!
This store is worth the drive from anywhere. I bring customers from the Bay Area to see the best designed store in California. Sure other stores might sell the same things here and there, but this store is special. It has it all at one location. Prices are actually lower than bay area prices by far and the service is always wonderful. The cafe is to die for and they opened up a great boutique area and sell great little gifts for most occasions.
Bravo Pottery World
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