09/29/09

Thanks for the save!

by DAG0630

This is why I research everything and everybody! I am currently researching Sacramento property managers to rent from but am so scared of getting screwed! I have heard many many bad stories about Homepointe...I had a friend that inquired on a rental through HP and she was lead to believe she had the rental and all they were waiting on was paperwork to be "processed"..all the while HP was behind the scenes collecting as many rental application fees as they possibly could from other interested renters ON THE SAME HOUSE! Im so glad i checked out the reviews on Homepointe! I will NEVER inquire on a rental trhough HP Nice save! ;)

• Pros: reviews saved me from getting screwed!

08/28/09

Owners: You can do better!

by Parkway

I own of properties formerly managed by HomePointe. They don't treat owners any better than tenants, nor do they understand how bad their service really is... When they drop the ball, it's bad for me and my tenants. Had to make a switch. There ARE companies out there with great service and professionalism that treat owners and tenants with respect. It's not what you say, sometimes, it's HOW you say it. Timely communication and follow-up are key. HomePointe, top to bottom, has a lot to learn.

• Pros: None
• Cons: Poor Service, Unprofessional Attitude, Poor Communication

08/17/09

Would not recommend Home Pointe TO ANYONE

by jsmitty25

To everyone thinking about renting from home pointe located at 5896 S. Land Park Dr. Sacramento, Ca 95822. DO NOT RENT FROM THEM. SAVE YOURSELF THE MASSIVE HEADACHE.

1. They have the most direspectful and unprofessional staff starting with Cheryl and Janelle. It is very unclear to me how they stay in business, they have officially lost mine.

2. If you are a good renter they treat you like a bad one. I have kept the property very nice and have never been late on the rent , but home pointe demands to inspect your dwelling at any time and very frequently.

3. When repairs are needed it is better to make the repairs yourself. I have called in about the same problem for over 3 months, and it has still not been resolved. Every time I call in to explain a problem with the home, the staff is very unfriendly and speaks down to me as if they are my boss and I'm the employee. However I am the one paying them every month. They give me the impression that I should never call back!!!!!

4. If the three reasons above are not enough to keep you away from home pointe, you should see a doctor.

• Pros: found the location I wanted to live in
• Cons: horrible customer service and disrepectful employees

06/17/09

Horrible!!

by ReallyDisappointed

This company is absolutely unprofessional! I have rented through numerous companies and have never been treated so poorly. I am currently renting in the sacramento area, working with Janelle Nord of Homepointe. She has been nothing but rude, arrogant, short, disrespectful, and unwilling to communicate. I will NEVER rent through homepointe again, and will tell all of my friends and family to steer clear as well. I wish I would have read these reviews prior to signing a lease with them. How are they still in business, and better yet, how is Janelle still employed??

PS. I only gave them one star because I was required to rate them. However, if it were possible to rate them a big fat 0, I would!

• Pros: Absolutely nothing
• Cons: Everything

06/06/09

not good

by myrightswereviolated

not good at returning calls.

03/12/09

worst customer service!!

by 127

they do not call you when they cant verify your reference. they do not help you when you are in need of help and they have serious attitudes!! how do you expect to have a good business when the people working there is so RUDE!

02/14/09

Seems Like a Lot of Bad Reviews, and Not All of Them Deserved

by icpm

While there may clearly be some image rebuilding needed here, I have seen the other side of the equation and can say that not all of the bad reviewers have valid points. For example, it is quite common in the industry to have a "deposit to hold" on a property, which would then be forfeit if an applicant backed out of the deal. The bottom line for consumers is this- know what you are signing before you sign it. Take the time to scope out an area, check the crime rates through local law enforcement websites, educate yourself before locking in a deposit on a rental, and NEVER rent a property sight unseen or based on conditions which do not yet exist (renting a home in terrible condition because the owner/agent assures you that before you move in the fleas will be gone, the walls will be painted and the carpet will be replaced). Homepointe is a big company in Sacramento, and like any big company, they have a big target painted on them. As an upside, because they usually have a large amount of vacant inventory to choose from, they may tend to offer rentals for less money than smaller companies. Tenants need to weigh the positives against the negatives and decide for themselves individually.

01/24/09

DO NOT RENT WITH THIS COMPANY!!!!!!

by aschunzel

Most unprofessional company ever! They refuse to refund our deposit even though no lease papers were signed and we never moved into the home. The "future" tenants, myself and roomates, are 3 young women. We discovered the area was very dangerous, and decided it would be a bad idea to rent at that property. Homepointe failed to mention anything about the continuation school on the corner and was unsympathetic to our safety. The manager (Sidney) even told us "You are a waste of my time. I have better things to do. I don't want to talk to you anymore or sit here arguing about California State Laws. I'm done. We will not refund your deposit. We are holding it."

In California, there is no such thing as a ?non-refundable? security deposit. No matter what it?s called?a key deposit, cleaning fee, move-in fee, closing costs, last month?s rent, etc.?all money you pay in addition to your first month?s rent is refundable. Since ?nonrefundable? deposits are illegal, don?t worry if your rental agreement includes a section about a ?nonrefundable? deposit. This section will not be valid even if you have signed the rental contract or agreed to it. ( www.rentlaw com /dep/cadeposit.htm )

The manager won't return our phone calls, but instead sends us an email stating that they "cannot assess the damages you have caused at this time" therefore they will not be refunding the deposit. The manager also forced US to write out a declaration (since they are so unprofessional they dont have one) stating that we dont want to rent the property anymore, yet he refused to sign it himself. He even refused to sign a paper stating that he refuses to sign any papers that would "hold him liable" (these are his words).

NEVER EVER rent from this company! They disregard state laws and unprofessional demeanor make it impossible to work with them. We will be taking further action to get back our deposit.

• Pros: NO PRO's!!!!!
• Cons: ILLEGAL BUSINESS FUNCTIONS!!

01/23/09

Horrible Property Manager

by Albane

I am currently in the process of working with Homepointe for a rental that me and my wife were interested in. The first problems we had were getting anyone to respond to our questions with true answers and not just more questions about us.

After finally seeing the property and agreeing to a lease and price for the rental, they tried to tell us we had to move in within 14 days. This isn't possible since you always have to give your current residence a 30 day notice.

Lastly, we got them to agree to a proper move in date. After signing the contract and giving them the deposit, they are now trying to change some of the terms of the contract a week before we are scheduled to move in. Also, we have spent the last 2 weeks getting our utilities setup, as well as looking at new furniture, to find out they are talking about refunding our deposit if we do not agree to their new terms.

This is the most unprofessional, "used car salesman" like operation I have ever seen.

• Pros: Nice Property
• Cons: Bad Management

01/16/09

WORST HOUSE MANAGEMENT SERVICE YOU WILL EVER HAVE

by ad5656

Please, pleaseeee people do not use this people you will only get burn sooner or later. They are not profesional at all,not helping when you need the manger in charge of your home, not anwering your call for days. The office is worst. No one know anything.They're right hand does not know what the left hand. I would never, ever recommend these people to anyone.

Very poor manage! When my renter left the house, she still continuee to charge her mothly management fee but yet no resident in the house. To get my refund it took her 4 months to get it. They're reason was this "Your account had an error to which I corrected and your refund is in process"

"Sorry for the delay, the process has taken longer than I originally anticipated" These are the words in the mean time 4 month of $80 a month she collected even though was no resident in the house.

GOOD LOOK IF YOU DO IT!!!

• Cons: THUMBS DOWN