Total Beauty Experience

08/19/08

If you hate yourself shop at TBE

by 21disappointed1 at Citysearch

All I can say is Total Beauty Experience is the MOST Terrible Place to work, But an even worse place to shop. If you spend money there you are stupid not to mention desperate. What a vile, TOXIC place.....No worries shoppers, all of the cameras are for the employee's not the shoppers.....The McCain's have hired drones to watch your every move......But on the other hand the product selection is good.

• Pros: Product
• Cons: Staff

10/06/09

Total Beauty Experience ROCKS

by Liz B at Citysearch

Every time I visit I am thrilled by the HUGE selection of products and the incredibly friendly staff. I don't live anywhere near the store, and yet it's the only place I will go to buy hair and skin products and fun gifts. I recommend the store and salon to all my friends, and everyone who I recommended has become a faithful customer.

• Pros: Incredible product selection, friendly and knowledgable staf
• Cons: none

08/25/09

Great product selection

by soki at Citysearch

I went online to find store hours and was sucked into reading a lot of negative comments. I needed Dermalogica products and this store had the best prices. I prepared myself to be mistreated and was ready to fire back at any employee that made me feel like an unworthy customer. To my SURPRISE I was greeted by a friendly young lady. I was able to walk around the store without being followed (I was looking over my shoulder to see if anyone was peeking around corners), I picked up products and sampled products and never once did I feel mistreated. I would recommend this store to all of my friends.

• Pros: knowledgable and helpful staff
• Cons: None

04/29/09

Not Surprised

by latore at Citysearch

I initially searched Total Beauty online to see if they had a website. But after reading all of the negative reviews I am not surprised in the least. A month ago I visited Total Beauty out of curiousity and although I discovered that there are sooo many good products there I couldnt look at anything without someone looking over my shoulder the ENTIRE time...it was so unusual I felt as though I was being stalked. They are way out of line with their vigilance. They should just spend the money and get video cameras installed in every available nook and cranny because that is how they make you feel. i did end up buying a product that was fine. But the owner was not pleasant and made me feel uncomfortable. Creepy man if you ask me. Anyway. Great Selection. Bad owners.

• Pros: Huge Variety
• Cons: Bad Management

03/26/09

Won't be going back...

by Whiney at Citysearch

I went there a few weeks ago and asked some advice about a product. One sales person told me it wouldn't work for my type of hair and the other one told me it would be perfect. Unfortunately, I bought it anyway and ended up giving it away. A few days later I had to return a difusser for my hair dryer that didn't fit. I didn't even get all the way in the door when a sales associate stopped me and insisted that they don't take returns on difussers. I told her it didn't fit and she responded with, "That's why we ask you to bring your hair dryer in the store." I have never heard of such a stupid thing. Who drags their hair dryer around with them. I finally convinced them to give me a store credit and was trying to find a conditioner that I had received as a sample previously. The sales lady was so rude I couldn't believe my ears. She actually started yelling at me when I said that I wasn't sure if it was the same thing. I will NEVER go back there and I have told all of my friends and family of my experience there. I was actually relieved to see all the negative comments on this post. At least I know it wasn't just me.

• Pros: Products galore
• Cons: sales staff

07/11/08

Great store, they really know what they are doing!!

by kateygivo33 at Citysearch

I was so happy with my trip up to Total Beauty Experience! I am an esthetician so i went to beauty school and have a license so i can go to professional stores and get huge discounts, but there was a product that i wanted that no one in my area had and closest was T.B.E.. Even though i had to pay what everyone else has to pay i was impressed with their knowledge and hospitality. They genuinly cared about me being there. I know that not all went to beauty school there but i can tell that they were trained well by whomever! NICE JOB! i will return whenever i am in sac!

• Pros: well trained staff, products that not even some professional stores have ( deva curl )

07/06/08

Are we all Crooks?

by iteldoo at Citysearch

I've been connected with Total Beauty Experience since they opened their doors. Having worked for a wholesale distributor, John used to purchase a few of his products from our company. I have to admit shopping here gives me a feeling of discontent. Helpers are planted at the end of each aisle, because they are watching for shoplifters, though they are asking if you need help. It's over-kill. I understand shoplifting can be a problem, but the negative energy produced from this method makes shopping feel defensive. Overall John is not friendly unless it's to make a buck.

06/09/08

I WORKED HERE...I KNOW THE TRUTH

by irnd3 at Citysearch

Yes, there is an immense selection of products offered at great prices. Wonderful employees who attend regular product knowledge classes. But the ownership is why I left. Employees are instructed to "watch" certain types of people in case they shoplift. These "types" include (no lie...we were told this) young people...teenage to mid twenties, hispanic women and families and any african american people...or others who werent looking their best. I have been working when the owner..John...says jerome and other names cause he thinks hes funny...has physically pushed people out of the store...made people cry...dont worry consumers...he treats his employees just as bad. dont get me wrong...not disgruntled...the compensation was great...but I know how the owners (husband and wife, debbie and john) view others. I know how they treat people. Their kindness is fake...take your business elsewhere...if you shop at total beauty you are supporting and independent business run by two egomaniacs who treat their employees and their clients terribly if you cross them in even the slightest of ways.

• Pros: great sales associate staff and hair stylists
• Cons: awful ownership

05/01/08

wonderful service

by golfboyt at Citysearch

So, I was looking to see if they had a website and I got this review page intsead. As I was reading all the comments about the owner John and his crew and wow are you fools serious. The guy is a wonderful man. Would you like people stealing stuff from you? Ofcourse they are going to watch you...As they should! as for bringin stuff back No...I dont want the stuff you have already used. Get a clue people, thay are trying to run a buisness here! Im with him (if thats what he auctally said ,according to one of the reviews) He doesnt need to worrie about you dummies , so go shop somewhere else!

Peace............

03/28/08

GREAT except for the return policy

by princelover at Citysearch

This store has a great selection, great prices, they give lots of samples and generally give great service. However, ONLY purchase something there if you KNOW you love it (or are comfortable spending the money on a product / tool that may not work for you that you cannot return). The return policy is pretty much non-existent. You can return regular size bottles of shampoo / conditioner but they haggle over it and it is very uncomfortable. You cannot return any face care / makeup or tools. I would never go anywhere else if the return policy was better - hopefully they will loosen up a little and realize they need to keep up with the times! Especially since there is now an Ulta and a Sephora just down the street with 100% guarantees and no haggling!

• Pros: selection / price / samples
• Cons: return policy