Nation's largest used car retailer takes the haggling out of the car-buying experience.

by Nathan Stull

In Short
Instead of pushing for commission, each salesperson makes the same amount of money, so the sticker price really is the sticker price. Each of the 300-400 SUVs, vans, light trucks and cars on site undergoes an extensive inspection (flood, frame, odometer checks included) and reconditioning before they are ready to sell. Plus, CarMax will make a cash offer on your vehicle that's good for a week, whether you buy from them or not.

06/10/08

horribly bad service

by debfranc

while we successfully purchased a car there over 2 years ago, we just bought another and have had nothing but awful service, from the sales gal through purchasing, and into service already a couple of times. poor communication and follow through with many excuses. sadly i would not recommend this location to anyone anymore, although i still think the idea is fabulous. what happened in 2 years?

• Pros: pricing and no haggles
• Cons: extremely poor follow through