08/03/09

Irresponsible salesman, poor service

by ventivent

We purchased an ADT monitored wireless alarm system from Raymond. First of all, his pricing is completely arbitrary. I asked him if he could break down the equipment costs, services costs as an itemized invoice, and he said, "I don't do it that way." So basically, whatever he tells you to pay, you pay.

Next, he shows up at your house with a binder. In the binder are supposed "advertisements" showing how robbers can buy "bump keys" and other lock-picking devices for $49.99 on the internet. He uses these scare tactics to pressure you into buying an alarm system.

Third, I asked him if we could get an extra key fob for our system, and he charged us $95. The same key fob can be purchased online for $34. Our installer even offered to help me get it programmed, if I bought it myself.

Lastly, once our system went "live," we immediately began receiving calls from ADT telling us a "silent panic" signal was being set off. Multiple phone calls and and several e-mails to Raymond went with no response. After about 20 "trouble signals," I finally called ADT corporate. Even ADT couldn't get a hold of Raymond to help me fix my problem. I think he was waiting for the 90-day service period to expire, so he would no longer be responsible for repairs. After eight weeks of headaches, ADT finally sent another company to fix the system. The new company (River City Alarms) told me that the control panel was installed incorrectly, and was too far away from the sensors.

Bottom line, this guy is totally irresponsible. Once he takes your money, he could care less if your alarm is installed correctly. I have recommended to ADT that they terminate his contract.

• Pros: Really, no redeeming qualities.
• Cons: Irresponsible salesman, poor service